Appointment details

Non-Executive Directors - Consumer Council for Water (CCW)

Summary

• Organisation: Consumer Council for Water
• Sponsor department: Department for Environment, Food & Rural Affairs
• Location: North West
• Sectors: Environment, Agriculture & Fishing
• Skills: Communication, Legal, Regulation, Consumer Advocacy, Casework and Complaints Handling
• Number of vacancies: 4
• Time commitment: 3 day(s) per month
• Remuneration: £11,718 per annum
• Length of term: 3 days per month for 3 years
• Application deadline: Midday on 16 June 2025

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Timeline for this appointment

1. Opening date

   16 May 2025

2. Application deadline

   Midday on 16 June 2025

3. Sifting date

   23 June 2025

4. Interviews expected to end on

   11 July 2025

Timeline dates are only an estimate and can change

About the appointment

Introduction

CCW is a non-departmental public body (NDPB) in England, and a statutory body in Wales, sponsored by the Department for Environment and Rural Affairs (Defra). We are a small team of around 88 employees based across England and Wales.  

CCW is the independent voice for water consumers in England and Wales. 

We help consumers resolve complaints against their water company - or their retailer, if they’re a business. We also provide free advice and support, and we champion the interests of consumers and influence water companies, governments and regulators. 

Introduction from the Minister

Dear Candidate,  

Thank you for your interest in becoming an independent Board member for the Consumer Council for Water.  

CCW is the consumer body for all water consumers in England and Wales. It is a Non-Departmental Public Body set up by government to represent water consumers’ interests and provides services to consumers and government through advocacy work, research, and dispute resolution. It ensures that the collective voice of consumers, particularly those in vulnerable circumstances is heard in water debates in England and Wales, and that consumers remain the focus of the water industry priorities. 

CCW plays a crucial role in the sector ensuring that the views of water consumers, both households and businesses, are heard and acted upon. This will be more important than ever to meet the challenges of climate change, population growth and the cost of living, which impact upon the water industry and water consumers in a range of different ways. 

For too long, investment has not kept pace with the challenges of an ageing infrastructure system, a rapidly growing population and climate change. Since taking office in July 2024, the UK Government has taken firm action towards our goal of ending the crisis in the water sector and strengthening protections for consumers – including via ringfencing of funding for vital investment, more than doubling payments under the Guaranteed Standards Scheme and introducing powerful new customer panels. 

The Government also passed the Water (Special Measures) Act 2025 which strengthened the power of the water industry regulators and delivered on the government’s commitment to put failing water companies under special measures. 

Additionally, in October 2024, the UK and Welsh Governments launched the Independent Water Commission, chaired by Sir Jon Cunliffe. This is the largest review of the water sector since privatisation, and will deliver recommendations for a necessary reset of the water sector in England and Wales - restoring rivers, lakes, and seas to good health, providing a reliable and efficient water supply in a changing climate, and ultimately ensuring that both customers and the environment get a fair deal. This Government is committed to putting customers and the environment at the heart of water companies and CCW has a central role to play. 

CCW continue to deliver a wide range of benefits and support for water consumers: successful campaigns on “End Sewer Flooding Misery” and “Don't let people suffer in silence”; providing recommendations from the Guaranteed Standards Scheme campaign which were consulted on by Government in Autumn 2024; and securing over a million pounds in redress for household and business customers. Important work is ongoing related to protecting vulnerable customers and developing progressive tariffs. 

To meet the exciting but challenging period ahead, the successful candidates will provide vision, independent advice and support to CCW while working collaboratively with other Board members and a wide range of stakeholders. 

If you think that you have the ability to take on this rewarding role then I strongly encourage you to apply. Applicants from diverse backgrounds are particularly welcomed. 

Appointment description

The primary role of CCW Board Members is to contribute to the good governance of the organisation by bringing wide experience and critical detachment to the work of the Board. 

Responsibilities of Board members include: 

• establishing the overall strategic direction of CCW; 

• ensuring that high standards of corporate governance are observed at all times;  

• maintaining and continuing to improve positive relationships with key stakeholders; 

• challenging water companies where appropriate on behalf of customers to ensure delivery of customer benefits whether financial and/or improvements in service; and ensuring that the public body complies with any statutory or administrative requirements. 

All Board Members will contribute to the work of the Board by: 

• being familiar with, and keeping up to date with CCW’s work and strategic policies; 

• participating in the business and decision making processes of the Board through active involvement in Board meetings, Committees, working and other groups.  

In addition, all Board Members are linked to an area of CCW’s key activities and water companies and work with members of CCW’s Senior Leadership Team in that area to provide strategic advice and constructive challenge to CCW.  Board members are not expected to take decisions or exercise any executive function in this aspect of the role.  

The Essential Criteria section later in this document includes the ‘additional expertise’ that CCW is looking for from successful candidates to enhance and complement the Board’s existing strengths.  

CCW’s Code of Governance sets out more details on the operation of the Board and its Committees and includes more detail on the role of all Board Members. 

Regulation of appointment

This post is regulated by the Commissioner for Public Appointments. For more information, please refer to the Commissioner’s website 

Person specification

Essential criteria

Candidates must be able to demonstrate all the following criteria: 

• A clear passion and enthusiasm for representing consumers and their interests, and for driving improvements in the service and value for money they experience; 

• Strong analytical skills and the ability to think creatively and challenge constructively in a board setting across a range of issues including strategy, governance, operational delivery and finance;  

• The ability to build collaborative relationships and command the confidence of fellow Board members, the CCW Executive Team as well as the organisation’s employees and stakeholders.  

• Experience or expertise in one or more of the following areas: 

• Company finance/economic regulation/price setting;

• Communications/campaigning; 

• Alternative Dispute Resolution/legal/ Ombudsman; 

• Environment.

Application and selection process

How to apply

If apply online is enabled

In order to apply you will need to create an account or sign in.

Once you are logged into your account, click on 'apply for this role' and follow the on-screen instructions. To apply, all candidates are required to provide:

• equality information
• information relating to any outside interests or reputational issues
• a Curriculum Vitae (CV)
• a supporting statement
• a short professional biography (150 words)

We will ask you to check and confirm your personal details to ensure your application is accurate.

You will also have the opportunity to make a reasonable adjustment request or apply under the disability confident scheme before you submit your application.

If apply online is disabled

In order to apply you will need to provide:

1. A  Curriculum Vitae which provides your contact details, details of your education and qualifications, employment history, directorships, membership of professional bodies and details of any relevant publications or awards;

2. A supporting statement setting out how you meet the criteria for appointment, as set out in the person specification for the role;

3. Information relating to any outside interests or reputational issues;

4. Diversity monitoring information. This allows us to see if there are any unfair barriers to becoming a public appointee and whether there are any changes that we could make to encourage a more diverse field to apply. You can select “prefer not to say” to any question you do not wish to answer. The information you provide will not be used as part of the selection process and will not be seen by the interview panel;

5. Disability Confident – please state if you want to be considered for the disability confident scheme;

6. Reasonable adjustments - requests for reasonable adjustments that you would like to the application process (if applicable);

Please provide the information at points 3-6 above on the relevant form, or as part of your supporting statement.

Completed applications should be submitted to  publicappts@defra.gov.uk 

The Advisory Assessment Panel reserves the right to only consider applications that contain all of the elements listed above, and that arrive before the published deadline for applications.

Overview of the application process

Public appointments are made on merit following a fair and open competition process which is conducted in accordance with the Governance Code for Public Appointments. We will deal with your application as quickly as possible and will keep you informed at key stages. We aim to conclude the appointment process within three months of the deadline for applications – this is in accordance with the Governance Code.

The assessment process

1. Ministers are responsible and accountable to Parliament for the public appointments made within their department. As a result, they must be consulted at every stage of the appointments process.

2. An Advisory Assessment Panel (“Panel”) is appointed by Ministers to assist them in their decision making. The role of the Panel is to decide, objectively, which candidates meet the eligibility criteria for the role.

3. At the shortlisting meeting the Panel will assess applications against the eligibility criteria and decide which candidates have best met the criteria, who should be recommended for interview. Ministers will then be consulted on the Panel’s recommended shortlist. If you have applied under the Disability Confident Scheme and you meet all the essential criteria, then you will also be invited for an interview.

4. Once the shortlist has been agreed by Ministers, you will be advised (by e-mail) whether you have been shortlisted. Those shortlisted will be invited to an interview.

5. The Panel will meet again to interview candidates and determine who is appointable to the role. The Panel may invite you to make a brief presentation at the start of the interview and will go on to question you about your skills and experience, including asking specific questions to assess whether you meet the criteria set out for the post. The Panel will also explore with you any potential conflicts of interest or any other issues arising from your personal and professional history which may impact on an appointment decision.

6. Details of the panel’s assessment of interviewed candidates are provided to Ministers, including whether they have judged a candidate to be appointable to the role. It is then for Ministers to determine merit and decide who should be appointed. In some circumstances, Ministers may choose not to appoint any candidates and re-run the competition.

7. Ministers may choose to meet with candidates before deciding the outcome. Candidates should therefore be prepared for a short time gap between interview and a final appointment decision being made. Candidates who have been interviewed will be kept informed of progress.

8. Once the decision on the appointment has been made, interviewed candidates will be advised of the outcome of their application, including whom they may approach for feedback. Successful candidates will be issued with their Terms & Conditions and a letter of appointment should they agree to take up the position.

Further information about appointments, including tips on applying, can be found on our guidance pages on gov.uk.

Advisory Assessment Panel (AAP)

Martin Woolhead

Position on panel - Departmental Official

Job title - Defra Deputy Director, Water Services

Political Activity - None

Panel Chair - Yes

Robert Wilson

Position on panel - Representative of Organisation

Job title - Chair of CCW

Political Activity - No

TBC

Independant panel member

TBC

Indepentant panel member

West Midlands

Advisory Assessment Panels (AAP) are chosen by ministers to assist them in their decision-making. These include a departmental official and an independent member. For competitions recruiting non-executive members of a board (apart from the Chair), the panel will usually include a representative from the public body concerned.

AAP’s perform a number of functions, including agreeing an assessment strategy with ministers, undertaking sifting, carrying out interviews in line with the advertised criteria and deciding objectively who meets the published selection criteria for the role before recommending to ministers which candidates they find appointable. It is then for the minister to decide who to appoint to the role.

Eligibility criteria

In general, you should have the right to work in the UK to be eligible to apply for a public appointment.

There are a small number of specialist roles that are not open to non-British citizens. Any nationality requirements will be specified in the vacancy details.

The Government expects all holders of public office to work to the highest personal and professional standards. 

You cannot be considered for a public appointment if:

• you are disqualified from acting as a company director  (under the Company Directors Disqualification Act 1986);

• have an unspent conviction on your criminal record;

• your estate has been sequestrated in Scotland or you enter into a debt arrangement programme under Part 1 of the Debt Arrangement and Attachment (Scotland) Act 2002 (asp 17) as the debtor or have, under Scots law, granted a trust deed for creditors.

When you apply, you should declare if:

• you are, or have been, bankrupt or you have made an arrangement with a creditor at any point, including the dates of this. 

• you are subject to a current police investigation.

You must inform the sponsor department if, during the application process, your circumstances change in respect of any of the above points. 

When you apply you should also declare any relevant interests, highlighting any that you think may call into question your ability to properly discharge the responsibilities of the role you are applying for. You should also declare any other matters which may mean you may not be able to meet the requirements of the Code of Conduct of Board Members (see Outside interests and reputational issues section below)

If you need further advice, please contact  alison.townsend@ccwater.org.uk 

Security clearance

The successful candidate will be required to undertake Baseline Personnel Security Standard checks in line with the Civil Service guidelines. Additional Security Clearance may also be required for certain roles. However, where this applies, candidates will be notified during the appointment process. Further information on National Security Vetting can be found on the Gov.uk website here.

Additional information for candidates

Equality and diversity

We encourage applications from talented individuals from all backgrounds and across the whole of the United Kingdom. Boards of public bodies are most effective when they reflect the diversity of views of the society they serve and this is an important part of the Government’s levelling up agenda.

We collect data about applicants’ characteristics and backgrounds, including information about people’s educational and professional backgrounds, so that we can make sure we are attracting a broad range of people to these roles and that our selection processes are fair for everyone. Without this information, it makes it difficult to see if our outreach is working, if the application process is having an unfair impact on certain groups and whether changes are making a positive difference.

When you submit your application, your responses are collected by the Cabinet Office and the government department(s) managing your application. The data is used to produce management information about the diversity of applicants. You can select “prefer not to say” to any question you do not wish to answer. The information you provide will not be seen by the Advisory Assessment Panel who review applications against the advertised criteria and conduct interviews.

Disability confident

We are a member of the Government’s Disability Confident scheme. We use the Disability Confident scheme symbol, along with other like-minded employers, to show our commitment to good practice in employing people with a disability. The scheme helps recruit and retain disabled people. As part of implementing the scheme, we guarantee an interview for anyone with a disability whose application meets the essential criteria for the role, set out in the advert, and who has asked that their application is considered under the scheme. Indicating that you wish your application to be considered under the scheme will in no way prejudice your application. By ‘essential criteria', we mean that you must provide evidence which demonstrates that you meet the level of competence required under each of the essential criteria, as set out in the job-advert. When you apply you will have the opportunity to select if you would like your application considered under this scheme.

Reasonable adjustments

We are committed to making reasonable adjustments to make sure applicants with disabilities, physical or mental health conditions, or other needs are not substantially disadvantaged when applying for public appointments. This can include changing the recruitment process to enable people who wish to apply to do so.

Some examples of common changes are:

• ensuring that application forms are available in different or accessible formats;
• making adaptations to interview locations;
• allowing candidates to present their skills and experience in a different way;
• giving additional detailed information on the selection / interview process in advance to allow candidates time to prepare themselves;
• allowing support workers, for example sign language interpreters;
• making provision for support animals to attend.

When you apply you will have the opportunity to request reasonable adjustments to the application process.

Principles of public life

The Seven Principles of Public Life (also known as the Nolan Principles) apply to anyone who works as a public office-holder.

1. Selflessness

Holders of public office should act solely in terms of the public interest.

2. Integrity

Holders of public office must avoid placing themselves under any obligation to people or organisations that might try inappropriately to influence them in their work. They should not act or take decisions in order to gain financial or other material benefits for themselves, their family, or their friends. They must declare and resolve any interests and relationships.

3. Objectivity

Holders of public office must act and take decisions impartially, fairly and on merit, using the best evidence and without discrimination or bias.

4. Accountability

Holders of public office are accountable to the public for their decisions and actions and must submit themselves to the scrutiny necessary to ensure this.

5. Openness

Holders of public office should act and take decisions in an open and transparent manner. Information should not be withheld from the public unless there are clear and lawful reasons for so doing.

6. Honesty

Holders of public office should be truthful.

7. Leadership

Holders of public office should exhibit these principles in their own behaviour and treat others with respect. They should actively promote and robustly support the principles and challenge poor behaviour wherever it occurs.

Code of conduct for board members

The Government expects all holders of public office to work to the highest personal and professional standards. In support of this, all non-executive board members of UK public bodies must abide by the principles set out in the Code of Conduct for Board Members of Public Bodies. The Code sets out the standards expected from those who serve on the boards of UK public bodies and will form part of your terms and conditions of appointment.

Management of outside interests and consideration of reputational issues

Holders of public office are expected to adhere and uphold the Seven Principles of Public Life and the Code of Conduct for Board Members of Public Bodies. Before you apply you should consider carefully: 

• any outside interests that you may have, such as shares you may hold in a company providing services to government; 
• any possible reputational issues arising from your past actions or public statements that you have made; 
• and/or - any political roles you hold or political campaigns you have supported; 

which may call into question your ability to do the role you are applying for.

You will need to answer relevant questions in relation to these points when making an application. Many conflicts of interest can be satisfactorily resolved and declaring a potential conflict does not prevent you from being interviewed. If you are shortlisted for an interview, the panel will discuss any potential conflicts with you during that interview, including any proposals you may have to mitigate them and record that in their advice to ministers. Alongside your own declaration, we will conduct appropriate checks, as part of which we will consider anything in the public domain related to your conduct or professional capacity. This may include searches of previous public statements and social media, blogs or any other publicly available information. The successful candidate(s) may be required to give up any conflicting interests and their other business and financial interests may be published in line with organisational policies. 

Details of declared political activity will be published when the appointment is announced, as required by the Governance Code (political activity is not a bar to appointment, but must be declared).

Status of appointment

As this is an office holder appointment, you will not become a member of the Civil Service. You will not be subject to the provisions of employment law.

Appointment and tenure of office

Appointments are for the term set out in this advert, with the possibility of re-appointment for a further term, at the discretion of Ministers.  Any re-appointment is subject to satisfactory annual appraisals of performance during the first term in the post. There is no automatic presumption of reappointment; each case should be considered on its own merits, taking into account a number of factors including, but not restricted to, the diversity of the current board and its balance of skills and experience. In most cases, the total time served in post will not exceed more than two terms or ten years in any one post. 

Remuneration, allowances and abatement

Remuneration for this role is treated as employment income and will be subject to tax and National Insurance contributions, both of which will be deducted at source under PAYE before you are paid. 

You can claim reimbursement for reasonable travel and subsistence costs which are properly and necessarily incurred on official business, in line with the travel and subsistence policy and rates for the organisation to which you are applying. However these payments are taxable as earnings and will be subject to tax and national insurance, both of which will be deducted at source under PAYE before you are paid.  

Pension and redundancy

This is an office holder appointment and does not attract any benefits under any Civil Service Pension Scheme. You will not be eligible for redundancy pay as you are not an employee. No other arrangements have been made for compensation upon the end of your term of appointment because an office holder who is appointed for a limited duration would have no expectation of serving beyond that period.

Application feedback

We will notify you of the status of your application. We regret that we are only able to offer detailed feedback to candidates who have been unsuccessful at the interview stage.

How to complain

We aim to process all applications as quickly as possible and to treat all applicants with courtesy.

Please contact the public appointments team in the first instance if you would like to make a complaint regarding your application at publicappts@defra.gov.uk . They will acknowledge your complaint upon receipt and respond within 15 working days.

How to complain to Office of the Commissioner for Public Appointments (OCPA)

If you are not content with the appointing department’s response you may wish to further complain to the Commissioner at publicappointments@csc.gov.uk.Further information on how the Commissioner handles complaints can be found on the Commissioner for Public Appointments’ website https://publicappointmentscommissioner.independent.gov.uk/regulating-appointments/investigating-complaints/

Data protection

The Cabinet Office will use your data in line with our privacy policy.

Attachments

• Candidate pack