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Role details

Nest Board Members x 5

Application deadline 14 February 2024


National Employment Savings Trust
Sponsor department
Department for Work and Pensions
Finance and Audit
Business, Communication, Regulation
Number of vacancies
Time commitment
40 day(s) per annum
£25717.50 to £29527.50 per annum
Length of term
between 3 and 5 years
Application deadline
5pm on 14 February 2024

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Timeline for this appointment

  1. Opening date

    22 January 2024

  2. Application deadline

    5pm on 14 February 2024

Timeline dates are only an estimate and can change

About the role


The National Employment Savings Trust (Nest) is a workplace pension scheme designed around the needs of employers and workers to support automatic enrolment. Nest offers a high quality, easy to use way to save for retirement and is now the largest defined contribution pension scheme in terms of members. Nest currently has over 12 million individuals saving with over £30 billion in assets under management. 
Nest Corporation is the Trustee of the Nest Scheme and a Public Corporation based in London. Though Nest Corporation is independent from government, it is accountable to Parliament through the Department for Work and Pensions (DWP). This means that there are no shareholders or owners. The Scheme is run in the interests of its members and members are at the heart of Nest.
We are currently recruiting for five Non-Executive Board members: three with investment skills; one with customer data skills; and one with risk management skills.
Members with no additional duties; 40.5 days per year. Members with additional Chair duties of a Nest committee; 46.5 days per year.

Introduction from the Chair

Brendan McCafferty, Chair 
Thank you for the interest you’ve shown in becoming a non-executive director at Nest Corporation. It’s an exciting time to join and shape a financial organisation of national importance.
Nest is a purposeful organisation and has grown substantially since being set up by the government to support its automatic enrolment policy. Today we’re one of the largest pension providers in the UK, serving over 12 million members – that’s more than one in four of the UK working population (age 16-64). 
Our first member started saving in 2011 and their first contribution was £19. We now manage over £30 billion on behalf of all our members, and this is increasing at a phenomenal rate - every month we currently receive over £500 million in new pension contributions. 
Nest is unique. We largely serve low to middle income earners. We have a public service obligation to accept any employer who wants to use our Scheme for automatic enrolment. Over 1.1 million employers have registered with us so far, ranging from one-person sole traders to major supermarkets. That’s why we provide a straightforward pensions service that any employer in the country can easily use to meet their legal duties. 
Nest is entering the next stage of its development. We will soon start producing significant annual surpluses and will no longer need to take additional government funding. Our scale advantage means we can invest in ensuring that members benefit from world class investment solutions, and service, delivered at low cost. We do this in a rapidly changing market. Nest can take its place as a significant financial institution, along with all the advantages of being a Public Corporation, to make decisions in the best interests of its members. We are a public body and so ensuring we meet our commitments in managing public money and engaging with government positively and openly, ensure the trust and respect that Nest has earnt in becoming the organisation that it is, are maintained.
I hope it’s clear how important Nest is to people’s lives and their futures. As we continue to grow in scale and significance, new Board Members will contribute to our ongoing success and our essential purpose – to help millions enjoy a better retirement. 
Immediate challenges 
New Board Members will help steer Nest through the next phase of its evolution and growth strategy, including Nest’s transformation to become a bolder, purpose-led organisation, which puts customers at the heart of decision making. 
Nest is on course to be a top 10 global pension fund by the end of the decade with a projected £100 billion of assets in service of members. The Board would like to set a new level of ambition for Nest, building on its excellent momentum and centred around a refreshed purpose. To this end Nest has undertaken a strategic review of its approach to delivering for members, including how to develop services for members once they reach retirement age.
Improving customer-centricity remains a key priority and challenge across Nest, with the focus on ensuring that Nest understands customers’ situations, perceptions and expectations more fully, particularly when making decisions. Nest is also in the process of reviewing and implementing a data strategy to ensure that we can deliver a leading digital retirement savings, financial wellbeing and retirement proposition.
As Nest continues to grow and evolve, so too does the number, complexity and severity of risks that it faces. There is therefore a need to continually enhance and evolve risk management across the organisation.
Developing our investment strategy
Our scale allows us to access ever more attractive and sophisticated investment opportunities. We are making great strides to give many of our members access to world-class investments for the first time – this includes harnessing the capabilities of leading fund managers and more recently, through accessing private markets. 
Nest Scheme’s investment strategy is to use a ‘fund-of-funds’ model, working with multiple external investment managers with distinct mandates for different asset classes. Nest has continued to extend the range of asset types in the Scheme’s investment portfolio, which includes just under £0.5 billion invested with newly appointed private equity managers. These new mandates have allowed Nest to invest in innovative, privately owned companies which are growing and seeking new capital to help fund their expansion, both in the UK and globally. Nest looks to put a proportion of the Scheme’s portfolio in illiquid investments offering additional diversification and alternative return opportunities for strong, steady risk-adjusted returns over the long term. 
Nest also has clear responsible investment commitments. We have ambitious targets to be a ‘net-zero’ investor by 2050 at the latest, with a shorter-term target of halving the carbon footprint of the Scheme’s investments by 2030.
New Board Members will help to oversee progress towards our multiple investment goals and to keep pace with the complex and fast-moving governance requirements in this area.
The importance of diversity, equity and inclusion
Diversity, equity and inclusion matters at Nest Corporation. We represent millions of workers as a Trustee, so it’s important for our organisation to reflect this diversity. It will help to ensure we can develop solutions that meet the needs of a broad membership. We’re committed to building a diverse workforce, including at executive and board level. Nest also recognises the importance of diversity of thought and other forms of neurocognitive variation. 
Nest believes that people are their greatest asset, and truly believes that the diversity of the workforce and an inclusive culture are essential to success. This is why Nest welcomes, enhances and celebrates diversity. The more the workforce and Board members reflect the membership, the better able Nest will be to understand and meet the needs of members.
Joining the Board
As you read through this pack, we hope it’s clear you have an opportunity to join a special organisation. Not only will you influence millions of lives and futures, you’ll also be part of a positive and inclusive culture that reflects our strong values. 
We are seeking up to five new Board Members. Given the substantial growth of assets under management and the increasing significance of the investment function, Nest is seeking three roles with specific investment skills and experience. Nest is also seeking one role with expertise in risk management and the remaining role will require skills and experience in customer and data. 
We want to reach as many people as possible interested in applying for these roles 
and ensure that potential candidates who may be unsure about applying can have their questions answered. As you’ll see later in this pack, we’re hosting a webinar on 7 February 2024 where you can find out more about Nest and our selection and application processes.  
Whether you’re an experienced or first time non-executive director, or even if you do not think you meet 100% of the role criteria, we encourage you to attend the webinar to ask any questions and to complete your application. 

Additional introductions

Peter Schofield, DWP Permanent Secretary
I want DWP and our arm’s-length bodies to be places where everyone, whatever 
their background, feels encouraged to achieve their potential. I believe attracting talented individuals from diverse backgrounds, including regional diversity and the 
full range of socio- economic groups, will allow us to be better able to provide the 
best possible support to those we serve.
DWP continues to support Cabinet Office in working towards 50% of all public appointees to be female and 14% of all public appointments to come from ethnic minority backgrounds. We value diversity and inclusion and actively encourage and welcome applications from everyone. 
If you are looking for an opportunity to use your talents to make a difference to the 
lives of millions of your fellow citizens, we look forward to hearing from you. 

Role description

Board Members will be expected to:  
  • Contribute to Nest’s Board meetings and discussions, drawing on their field of expertise;
  • Contribute to and review the strategic direction of the Corporation and the scheme; 
  • Oversee the performance of the Chief Executive and their team in delivering Nest’s functions efficiently and effectively;
  • Monitor the extent to which the Board is meeting its objectives and targets;  
  • Ensure effective reporting of the Board’s reporting of its activities to the Secretary of State in the annual report;  
  • Evaluate the effectiveness of Nest’s internal financial controls; 
  • Act as a confidante and counsel to the Nest Chair, balancing a challenging approach with being supportive;  
  • Contribute through ad hoc involvement with the executive team on specific areas of interest/priority on behalf of the Board; 
  • Where appropriate, represent Nest with external stakeholders, and help it build relationships with key private and public sector players; and 
  • Contribute their own professional experience to guide the development of Nest in a way that is supportive, collegiate and adds value.  
Board Members may also be asked to Chair or participate in at least two committees of the Board, including:    
  • Audit Committee     
  • Risk Committee    
  • Investment Committee    
  • Nominations and Remuneration Committee    
Information about these committees can be found at   

Organisation description

The Nest Corporation Governing Body, referred to as ‘the Board’, is responsible for governing Nest Corporation, which includes setting the strategic direction and establishing the purpose and values of Nest. The Board is also responsible for overseeing the implementation of the strategy and the day-to-day operation of Nest, holding the Chief Executive Officer and Executive team to account, and providing support and challenge as appropriate. 
The Board must take decisions drawing on two key sources of power: The Pensions Act 2008, which sets out its functions and powers as a Body Corporate and the Scheme Order and Rules, which sets out its powers as a Trustee. When taking a decision, we must be clear that we have the power to do so and the source of that power.
Board Members work closely with the Executive Team. The Chief Executive Officer has responsibility for the day-to-day operations and management of both Nest Corporation and the Nest pension Scheme. Nest Corporation’s Board Members exercise powers but delegate a broad authorisation to the Chief Executive to ensure the efficient and effective day-to-day operation of Nest Corporation. It is also supported by four committees: Audit, Risk, Investment, and the Nominations and Remuneration Committees. 
The Board must have between nine and fifteen Board Members (including the Chair) as per the Pensions Act 2008. All Board Members are appointed by the Secretary of State for Work and Pensions. These appointments are regulated by the Commissioner for Public Appointments.
The Board currently meets around ten times a year and currently comprises the Chair and ten Board Members, two of whom, the Chief Executive Officer and Chief Financial Officer, have executive responsibilities. The Board ensures that effective arrangements are in place to provide assurance on risk management, governance and internal control. 
New Board Members will help to shape and evolve the governance model in the coming years. It must continue to follow the highest standards of best practice and meet the challenges faced by an organisation that’s rapidly growing in scale and complexity. 

Regulation of appointment

This post is regulated by the Commissioner for Public Appointments. For more information, please refer to the Commissioner’s website 

Person specification

Essential criteria

We are currently recruiting for five Non-Executive Board members: three with investment skills; one with customer data skills; and one with risk management skills. We welcome and encourage applications from a diverse range of candidates. Prior non-executive experience is not essential for these roles. However, you must have a clear understanding of the role of the board and have operated at a strategic level. 
  • Alignment with Nest’s social purpose and values, including its commitment to equality, diversity, and inclusion.   
  • The ability to analyse and contribute at Board level to the resolution of strategic issues which have economic, social and/or political implications whilst working effectively with executives and non- executives.
  • An ability to proactively support and challenge the executive on achieving results, with a focus on performance against targets.   
Additional Criteria: Role Requiring Investment Skills  
Extensive experience in either asset management, institutional asset ownership, or investment / actuarial consultancy including the following;  
  • Ability to provide oversight and challenge on investment issues in public and private markets and be familiar with oversight of a Financial Conduct Authority, The Pensions Regulator or similarly regulated entity; and
  • Implementation of an investment strategy, including associated investment performance; environmental, social and governance (ESG) risk factors, and investment risk management and governance.  
Additional Criteria: Role Requiring Customer Data Skills
Experience of using customer analytics and market research data to understand customer trends and influence strategic decision-making;
  • Customer data expertise with a focus on customer centricity; and
  • Experience of operating in competitive financial retail services markets.
Additional Criteria: Role Requiring Risk Skills
Practical experience in supporting the implementation and operation of strategic level Enterprise Risk appetite and tolerance for an organisation including;
  • Experience in risk framework governance settings; and
  • Experience in financial services regulated environment with experience in three lines of defence risk models and risk frameworks.

Desirable criteria

  • Pensions knowledge including broad understanding of institutional investing including member engagement, defined contribution investing, retirement products and strategies.
  • Awareness of key strategic themes shaping the pensions landscape.
  • A willingness to develop knowledge of the environment within which the public sector operates including a good understanding of parliament and what it means to be a public body at arm’s length to a central government department.

Application and selection process

How to apply

In order to apply you will need to create an account or sign in.

Once you are logged into your account, click on 'apply for this role' and follow the on-screen instructions. To apply, all candidates are required to provide:

  • a Curriculum Vitae (CV Maximum of two pages)
  • a supporting statement (Maximum of two pages) Please ensure your full name and the post you are applying for (as below) is clearly noted at the top of your letter. You may apply for more than one of the following posts:
    • A role requiring investment skills and experience.
    • A role requiring skills and experience in risk management.
    • A role requiring skills and experience in customer and data.
  • Diversity information
  • Personal Information relating to any outside interests or reputational issues

We will ask you to check and confirm your personal details to ensure your application is accurate.

You will also have the opportunity to make a reasonable adjustment request or apply under the disability confident scheme before you submit your application.

The Advisory Assessment Panel reserves the right to only consider applications that contain all of the elements listed above, and that arrive before the published deadline for applications.

The closing date for applications is at 17:00 on 14th February 2024. Late applications will not be accepted.

Join the Nest Information Webinar

We want to reach a broad pool of candidates, and we know that some candidates may not be familiar with the process of applying to become a non-executive director or may not be familiar with the process with respect to an arm’s length body. Nest will therefore be hosting a webinar on 7 February 2024 at 4pm and invites all potential candidates to register and join to learn more about Nest, the Board, and what it means to be a Board member. There will be an opportunity to ask questions anonymously as well. The webinar will be available for replay on our website shortly after.

If you require support to access the webinar please contact Nest at:

Due Diligence checks 

Please note that due diligence checks will be carried out on all candidates shortlisted for interview. The result of the checks will be shared with the panel and with Ministers who make the final decision following the results of the interview. The search will include: Google search – publicly available information Social Media search – ‘X’, Facebook Individual insolvency search Removed trustee register search Financial Services Prohibited Individuals Register Disqualified Director Register Personal Information declarations References. 

ID verification: 

For candidates that reach interview stage, when attending the interview, you will be asked to provide ID. This can be either a valid passport or photo card driving licence.

Overview of the application process

Public appointments are made on merit following a fair and open competition process which is conducted in accordance with the Governance Code for Public Appointments. We will deal with your application as quickly as possible and will keep you informed at key stages. We aim to conclude the appointment process within three months of the deadline for applications – this is in accordance with the Governance Code.

The assessment process

  1. Ministers are responsible and accountable to Parliament for the public appointments made within their department. As a result, they must be consulted at every stage of the appointments process.

  2. An Advisory Assessment Panel (“Panel”) is appointed by Ministers to assist them in their decision making. The role of the Panel is to decide, objectively, which candidates meet the eligibility criteria for the role.

  3. At the shortlisting meeting the Panel will assess applications against the eligibility criteria and decide which candidates have best met the criteria, who should be recommended for interview. Ministers will then be consulted on the Panel’s recommended shortlist. If you have applied under the Disability Confident Scheme and you meet all the essential criteria, then you will also be invited for an interview.

  4. Once the shortlist has been agreed by Ministers, you will be advised (by e-mail) whether you have been shortlisted. Those shortlisted will be invited to an interview.

  5. The Panel will meet again to interview candidates and determine who is appointable to the role. The Panel may invite you to make a brief presentation at the start of the interview and will go on to question you about your skills and experience, including asking specific questions to assess whether you meet the criteria set out for the post. The Panel will also explore with you any potential conflicts of interest or any other issues arising from your personal and professional history which may impact on an appointment decision.

  6. Details of the panel’s assessment of interviewed candidates are provided to Ministers, including whether they have judged a candidate to be appointable to the role. It is then for Ministers to determine merit and decide who should be appointed. In some circumstances, Ministers may choose not to appoint any candidates and re-run the competition.

  7. Ministers may choose to meet with candidates before deciding the outcome. Candidates should therefore be prepared for a short time gap between interview and a final appointment decision being made. Candidates who have been interviewed will be kept informed of progress.

  8. Once the decision on the appointment has been made, interviewed candidates will be advised of the outcome of their application, including whom they may approach for feedback. Successful candidates will be issued with their Terms & Conditions and a letter of appointment should they agree to take up the position.

Further information about appointments, including tips on applying, can be found on our guidance pages on

Advisory Assessment Panel (AAP)

The panel will consist of three members: 

Panel Chair – Rob O’Carroll, Deputy Director Automatic Enrolment and Defined Contribution, DWP

Panel Member - Brendan McCafferty, Chair of Nest Corporation; and
Independent Panel Member – Abi Olapade, CEO and Managing Principal Consultant, AG-iATM Consulting Services Ltd

The panel will ensure that appointments are made in accordance with the Governance Code. The DWP Public Appointments Team will keep you updated on the progress of the competition.

Advisory Assessment Panels (AAP) are chosen by ministers to assist them in their decision-making. These include a departmental official and an independent member. For competitions recruiting non-executive members of a board (apart from the Chair), the panel will usually include a representative from the public body concerned.
AAP’s perform a number of functions, including agreeing an assessment strategy with ministers, undertaking sifting, carrying out interviews in line with the advertised criteria and deciding objectively who meets the published selection criteria for the role before recommending to ministers which candidates they find appointable. It is then for the minister to decide who to appoint to the role.

Eligibility criteria

In general, you should have the right to work in the UK to be eligible to apply for a public appointment.

There are a small number of specialist roles that are not open to non-British citizens. Any nationality requirements will be specified in the vacancy details.

The Government expects all holders of public office to work to the highest personal and professional standards. 

You cannot be considered for a public appointment if:

  • you are disqualified from acting as a company director  (under the Company Directors Disqualification Act 1986);

  • have an unspent conviction on your criminal record;

  • your estate has been sequestrated in Scotland or you enter into a debt arrangement programme under Part 1 of the Debt Arrangement and Attachment (Scotland) Act 2002 (asp 17) as the debtor or have, under Scots law, granted a trust deed for creditors.

When you apply, you should declare if:

  • you are, or have been, bankrupt or you have made an arrangement with a creditor at any point, including the dates of this. 

  • you are subject to a current police investigation.

You must inform the sponsor department if, during the application process, your circumstances change in respect of any of the above points. 

When you apply you should also declare any relevant interests, highlighting any that you think may call into question your ability to properly discharge the responsibilities of the role you are applying for. You should also declare any other matters which may mean you may not be able to meet the requirements of the Code of Conduct of Board Members (see Outside interests and reputational issues section below)
If you need further advice, please contact  [ADD CONTACT DETAILS]

Security clearance

The successful candidate will be required to undertake Baseline Personnel Security Standard checks in line with the Civil Service guidelines. Additional Security Clearance may also be required for certain roles. However, where this applies, candidates will be notified during the appointment process. Further information on National Security Vetting can be found on the website here.

Additional information for candidates

Equality and diversity

We encourage applications from talented individuals from all backgrounds and across the whole of the United Kingdom. Boards of public bodies are most effective when they reflect the diversity of views of the society they serve and this is an important part of the Government’s levelling up agenda.
We collect data about applicants’ characteristics and backgrounds, including information about people’s educational and professional backgrounds, so that we can make sure we are attracting a broad range of people to these roles and that our selection processes are fair for everyone. Without this information, it makes it difficult to see if our outreach is working, if the application process is having an unfair impact on certain groups and whether changes are making a positive difference.
When you submit your application, your responses are collected by the Cabinet Office and the government department(s) managing your application. The data is used to produce management information about the diversity of applicants. You can select “prefer not to say” to any question you do not wish to answer. The information you provide will not be seen by the Advisory Assessment Panel who review applications against the advertised criteria and conduct interviews.

Disability confident

We are a member of the Government’s Disability Confident scheme. We use the Disability Confident scheme symbol, along with other like-minded employers, to show our commitment to good practice in employing people with a disability. The scheme helps recruit and retain disabled people. 
As part of implementing the scheme, we guarantee an interview for anyone with a disability whose application meets the essential criteria for the role, set out in the advert, and who has asked that their application is considered under the scheme. Indicating that you wish your application to be considered under the scheme will in no way prejudice your application. By ‘minimum criteria,’ we mean that you must provide evidence which demonstrates that you meet the level of competence required under each of the essential criteria, as set out in the job-advert.
When you apply you will have the opportunity to select if you would like your application considered under this scheme.

Reasonable adjustments

We are committed to making reasonable adjustments to make sure applicants with disabilities, physical or mental health conditions, or other needs are not substantially disadvantaged when applying for public appointments. This can include changing the recruitment process to enable people who wish to apply to do so.
Some examples of common changes are:
  • ensuring that application forms are available in different or accessible formats;
  • making adaptations to interview locations;
  • allowing candidates to present their skills and experience in a different way;
  • giving additional detailed information on the selection / interview process in advance to allow candidates time to prepare themselves;
  • allowing support workers, for example sign language interpreters;
  • making provision for support animals to attend.
When you apply you will have the opportunity to request reasonable adjustments to the application process.

Principles of public life

Holders of public office are expected to adhere to and uphold the Seven Principles of Public Life These are:

  1. SELFLESSNESS - Holders of public office should act solely in terms of the public interest. They should not do so in order to gain financial or other material benefits for themselves, their family or their friends;
  2. INTEGRITY - Holders of public office should not place themselves under any financial or other obligation to outside individuals or organisations that might seek to influence them in the performance of their official duties;
  3. OBJECTIVITY - In carrying out public business, including making public appointments, awarding contracts, or recommending individuals for rewards and benefits, holders of public office should make choices on merit;
  4. ACCOUNTABILITY - Holders of public office are accountable for their decisions and actions to the public and must submit themselves to whatever scrutiny is appropriate to their office;
  5. OPENNESS - Holders of public office should be as open as possible about all the decisions and actions that they take. They should give reasons for their decisions and restrict information only when the wider public interest clearly demands;
  6. HONESTY - Holders of public office have a duty to declare any private interests relating to their public duties and to take steps to resolve any conflicts arising in a way that protects the public interest;
  7. LEADERSHIP - Holders of public office should promote and support these principles by leadership and example.

Code of conduct for board members

The Government expects all holders of public office to work to the highest personal and professional standards. In support of this, all non-executive board members of UK public bodies must abide by the principles set out in the Code of Conduct for Board Members of Public Bodies. The Code sets out the standards expected from those who serve on the boards of UK public bodies and will form part of your terms and conditions of appointment.

Management of outside interests and consideration of reputational issues

Holders of public office are expected to adhere and uphold the Seven Principles of Public Life and the Code of Conduct for Board Members of Public Bodies. Before you apply you should consider carefully: 
  • any outside interests that you may have, such as shares you may hold in a company providing services to government; 
  • any possible reputational issues arising from your past actions or public statements that you have made; 
  • and/or - any political roles you hold or political campaigns you have supported; 
which may call into question your ability to do the role you are applying for.
You will need to answer relevant questions in relation to these points when making an application. Many conflicts of interest can be satisfactorily resolved and declaring a potential conflict does not prevent you from being interviewed. If you are shortlisted for an interview, the panel will discuss any potential conflicts with you during that interview, including any proposals you may have to mitigate them and record that in their advice to ministers. Alongside your own declaration, we will conduct appropriate checks, as part of which we will consider anything in the public domain related to your conduct or professional capacity. This may include searches of previous public statements and social media, blogs or any other publicly available information. The successful candidate(s) may be required to give up any conflicting interests and their other business and financial interests may be published in line with organisational policies. 
Details of declared political activity will be published when the appointment is announced, as required by the Governance Code (political activity is not a bar to appointment, but must be declared).

Status of appointment

As this is an office holder appointment, you will not become a member of the Civil Service. You will not be subject to the provisions of employment law.

Appointment and tenure of office

Appointments are for the term set out in this advert, with the possibility of re-appointment for a further term, at the discretion of Ministers.  Any re-appointment is subject to satisfactory annual appraisals of performance during the first term in the post. There is no automatic presumption of reappointment; each case should be considered on its own merits, taking into account a number of factors including, but not restricted to, the diversity of the current board and its balance of skills and experience. In most cases, the total time served in post will not exceed more than two terms or ten years in any one post. 

Remuneration, allowances and abatement

Remuneration for this role is treated as employment income and will be subject to tax and National Insurance contributions, both of which will be deducted at source under PAYE before you are paid. 
You can claim reimbursement for reasonable travel and subsistence costs which are properly and necessarily incurred on official business, in line with the travel and subsistence policy and rates for the organisation to which you are applying. However these payments are taxable as earnings and will be subject to tax and national insurance, both of which will be deducted at source under PAYE before you are paid. 

Pension and redundancy

This is an office holder appointment and does not attract any benefits under any Civil Service Pension Scheme. You will not be eligible for redundancy pay as you are not an employee. No other arrangements have been made for compensation upon the end of your term of appointment because an office holder who is appointed for a limited duration would have no expectation of serving beyond that period.

Application feedback

We will notify you of the status of your application. We regret that we are only able to offer detailed feedback to candidates who have been unsuccessful at the interview stage.

How to complain

We aim to process all applications as quickly as possible and to treat all applicants with courtesy.
Please contact the DWP's ALB Public Appointments Team in the first instance if you would like to make a complaint regarding your application at
They will acknowledge your complaint upon receipt and respond within 15 working days.

How to complain to Office of the Commissioner for Public Appointments (OCPA)

If you are not content with the appointing department’s response you may wish to further complain to the Commissioner at information on how the Commissioner handles complaints can be found on the Commissioner for Public Appointments’ website

Data protection

The Cabinet Office will use your data in line with our privacy policy.

The Department’s data protection privacy notice and relevant policies are available on the Department’s Personal Information Charter:

Personal information charter - Department for Work and Pensions - GOV.UK (

Contact details

Please read the attached candidate pack , which can be found at the bottom of the vacancy for more information regarding the terms of appointment.   For any questions regarding this vacancy, Please Contact Kate White at