Role details

National Employment Savings Trust (NEST) x3 Board Members

Application deadline 16 December 2022

Summary

Organisation
National Employment Savings Trust
Sponsor department
Department for Work and Pensions
Location
London
Sector
Business, Finance & Skills
Skills
Accountancy, Audit and Risk, Business, Commercial, Communication, Insurance, Legal
Number of vacancies
3
Time commitment
30 day(s) per annum
Remuneration
£19050 per annum
Length of term
3-5 years
Application deadline
5pm on 16 December 2022

Apply for this role

Timeline for this appointment

  1. Opening date

    21 November 2022

  2. Application deadline

    5pm on 16 December 2022

Timeline dates are only an estimate and can change

Person specification

Essential criteria

We are currently recruiting for Two Generalist Board members and an Investment Specialist Board Member.  We welcome and encourage applications from a diverse range of candidates. Prior non-executive experience is absolutely not essential for these roles. However, you must have a clear understanding of the role of the board and have operated at a strategic level. 

  

All candidates will be asked to demonstrate: 

 

1.  Alignment with Nest’s social purpose and values, including its commitment to diversity. 

 

2.  The ability to contribute effectively to Board activity, including working together with executives and other non-executives to solve collective problems. 

 

3.  The ability to analyse and contribute to the resolution of strategic issues which have economic, social and/or political implications while bringing to bear skills, knowledge, and experience, maintaining an independent view. 

 

4.  An ability to proactively support and challenge the executive on achieving results, with a focus on performance against targets. 

 

Additional Criteria: Role Requiring Investment Skills 

 

In addition to the Essential Criteria above, candidates applying for the role requiring Investment Specialist will be asked to demonstrate the following: 

 

·         Extensive experience in either asset management, institutional asset ownership, or investment / actuarial consultancy including the following; 

 

·      ability to provide oversight and challenge on investment issues in public and private markets and be familiar with oversight of an FCA or similarly regulated entity; 

implementation of an investment strategy, including associated investment performance; environmental, social and governance (ESG) risk factors, and investment risk management.

Desirable criteria

It is desirable for candidates to have ability in one or more of the following areas:

·  Broad understanding of institutional investing. 

 

·  Pensions knowledge, including member engagement, defined contribution investing, retirement products and strategies. 

 

·  Customer insights based on data 

 

·  A willingness to develop knowledge of the environment within which the public sector operates including a good understanding of parliament and what it means to be a public body at arm’s length to a central government department.  

Role description

Introduction

The National Employment Savings Trust (Nest) is a workplace pension scheme designed around the needs of employers and workers to support automatic enrolment. Nest offers a high quality, easy to use way to save for retirement and is now the largest defined contribution pension scheme in terms of members. Nest currently has 11.4 million individuals saving with £27.4 billion in assets under management. 

Nest Corporation is the Trustee of the scheme and a Public Corporation based in London. Though Nest Corporation is independent from government, it is accountable to Parliament through the Department for Work and Pensions (DWP).

Introduction from the Chair

Message from Brendan McCafferty, Chair  

I am so delighted that you have taken the time to open this candidate pack – the first step in becoming a non-executive director at Nest! All too recently, I was doing exactly the same thing.  Earlier this year on February 1st, following a process similar to the one you are about to embark on, I was appointed Chair of Nest Corporation. What has struck me the most since joining Nest is the calibre of people working at Nest, the social purpose which underpins everything they do, and how they bring that social purpose to solve complex issues with social, political and economic elements.  I feel Nest’s mission of “helping millions enjoy a better retirement” infused in every project that comes before me at Board meetings. If you share these same values and are seeking to contribute to Nest’s success in an oversight and governance capacity  -- whether as an experienced or first time non-executive director--  I would strongly encourage you to keep reading, to join our webinar on 29 November 2022 at 2pm to learn more about us and the selection process, and to complete the application process outlined later in this pack. 

·       Background 

Nest, the National Employment Savings Trust, is a workplace pension scheme established by an Act of Parliament (the Pensions Act 2008) to help support the introduction of auto enrolment.  The Nest Scheme is authorised as a master trust by The Pensions Regulator. A master trust is used by two or more employers to provide benefits in retirement based on the members’ contributions into the Scheme and the returns after charges on the investment of that money.  Nest Corporation is the Trustee for the Scheme. We are a public corporation which operates at arm’s length from the government and are accountable to Parliament through the Department for Work and Pensions.  

Nest’s purpose is to help millions enjoy a better retirement.  Thus far, 1 million employers have signed up at some point with Nest.  It currently has 11.4 million members.  And Nest currently has £27.4 billion in assets under management. 

Nest enables its members to save into a high-quality pension scheme at a low cost. Due to our scale, we are able to offer them a sophisticated investment strategy and easy-to-use services while keeping our charges low. We pride ourselves on our approach to responsible investment.  Any employer, however large or small, can use the Scheme, and we have a public service obligation to accept any employer that wishes to use the Scheme to meet its employer duties under auto-enrolment. Self-employed individuals can also use  Nest to save for their retirement. 

Nest Corporation is comprised of up to 15 Board members and the corporation’s employees. We refer to our Board members collectively as the Board of Nest Corporation, or simply the Board.  This candidate pack was collated in respect of our 2023 recruitment drive to fill certain vacancies on the Board. 

·       Appointment of Board Members 

I was appointed by the Secretary of State as Chair of Nest Corporation in February 2022 for a term of five years, succeeding Otto Thoresen.  I am delighted to be leading the board of such a purposeful organisation. I have a background in the insurance sector and have led a number of large and complex financial services businesses as CEO. I have been passionate about the role of business as a force for good in society for many years.  

People and businesses are experiencing economic and wider uncertainty. Inflation and interest rates are rising. Public investment markets have been up and down. Events such as the war in Ukraine and disruptions in the global supply chain for raw materials and manufactured goods have had, and will continue to have, a significant impact on all of us. 

As economies continue to recover from the worst days of the Covid-19 crisis, we’re also beginning to see changes in the types of work people are doing, where and how they’re doing their work and the areas of business activity which are growing versus those which are shrinking. The need to transition to a low-carbon economy is increasing in urgency, and that will reshape industries as well. 

The current economic pressures also have an impact on the work we do at Nest Corporation as Trustee of the Scheme. When prices go up, it affects how the Scheme’s investments perform against our objectives, since we seek to achieve returns that beat inflation. 

We recognise that our members are looking to us to help them grow their retirement savings enough to outpace the increasing cost of living. 

We centre everything we do on our purpose – to help millions enjoy a better retirement. This has provided direction for us, to make progress towards all of our strategic priorities and deliver value for our members despite the economic environment which framed our activities in 2021/22. 

This is thus an exciting and challenging time to be joining the Nest Board.  We are seeking up to three new Board Members to support us.  In addition to the skills and experience set out within this pack, I would personally like to emphasise the importance of diversity of thought to Nest and its Board.   We recognise the many benefits this can bring to Nest and its Board.  We know that diversity of thought around the Board table produces more robust discussions and ultimately better outcomes for Nest and its members.  We are determined to ensure that no applicant receives less favourable treatment because of their age, belief, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, socio-economic background, sex, sexual orientation, religion, or race or any other legally protected status.  We very much encourage applicants from a diverse pool of candidates to apply for these important roles.  We want to get our message out to as many as possible, and so for the first time, we are hosting a live webinar on 29 November 2022 to explain the process and to offer opportunities for questions about the role and the selection process.  This is explained further in this pack, and I hope that if you might otherwise have hesitated to apply, that you will be encouraged to join the webinar and learn more and ask any questions you may have. 

I look forward to working with the successful candidates. 

  

Brendan McCafferty Nest Corporation Chair

Additional introductions

I want DWP and our arms’ length bodies to be places where everyone, whatever their background, feels supported to achieve their potential. By being an inclusive employer, bringing into the organisation and developing talented people from diverse backgrounds, we will be better able to provide the best possible support to those we serve.

That is why we want to reach the widest possible pool of talent for public appointments, and I want to encourage applications from people from all backgrounds.

 

We know we have a long way to go. As an example, the Lord Holmes Review (December 2018) identified that there are over 6,000 public appointments dealing with all aspects of our lives but just 3% are held by disabled people. I therefore particularly welcome applications from talented applicants with a disability.

If you are looking for an opportunity to use your talents to make a difference to the lives of millions of your fellow citizens, we look forward to hearing from you.

Role description

Board Members will be expected to:

·         Contribute to Nest’s Board meetings and discussions, drawing on their field of expertise;

·         Contribute to and review the strategic direction of the Corporation and the scheme;

·         Oversee the performance of the Chief Executive and her team in delivering Nest’s functions efficiently and effectively;

·         Monitor the extent to which the Board is meeting its objectives and targets;

·         Ensure effective reporting of the Board’s reporting of its activities to the Secretary of State in the annual report;

·         Evaluate the effectiveness of the Nest’s internal financial controls;

·         Act as a confidante and counsel to the Nest Chair, balancing a challenging approach with being supportive;

·         Contribute through ad hoc involvement with the executive team on specific areas of interest/priority on behalf of the Board;

·         Where appropriate, represent Nest with external stakeholders, and help it build relationships with key private and public sector players; and

·         Contribute their own professional experience to guide the development of Nest in a way that is supportive, collegiate and adds value.

Board Members may also be asked to Chair or participate in one of the subcommittees of the Board, including:  

·         Audit Committee       

·         Risk Committee         

·         Investment Committee  

·         Nominations and Remuneration Committee  

Information about these sub-committees can be found at

https://www.nestpensions.org.uk/schemeweb/nest/nestcorporation/who-runs-nest/trustee-members/trustee-committees.html

Organisation description

Nest Corporation is the Trustee of the Nest scheme. As a public corporation it is independent of government but accountable to Parliament through DWP. 

Nest’s Strategy

·         Nest’s strategic priorities

Nest currently has five strategic priorities which describe how it works towards its mission:

Support strong member outcomes

Nest will grow members’ assets sustainably and keep their data safe. Nest will deliver a targeted approach to increasing member engagement, including at retirement, while continuing to ensure that the right retirement options exist to meet their needs.

Deliver a good service to our customers

Nest will deliver a sustainable, high-quality service to all its customers – members, employers and intermediaries such as advisers and payroll providers.

Grow the business, in the right way

Nest will ensure that it has a broad customer base while also remaining fully focused on the needs of its target membership of people on a low to moderate income.

Deliver a sustainable business model

Nest will agree and implement a new approach to service delivery following the expiry of its current scheme administration contract. Nest will maintain a cost-efficient business model to ensure it can repay the loan from government.

Deliver a corporation fit for the future

Nest will develop the corporation to ensure it continues to have skilled and motivated employees, and strong standards of governance and management.

·         What makes Nest, Nest?

In addition to these, Nest has identified six guiding principles that define its member-focused approach and calls these principles the things that make Nest, Nest. They’re threaded into everything Nest does as an organisation.

Built around customers’ needs and behaviours

Nest will build and deliver a product based on research and an expert understanding of the needs and behaviours of its customers – members, employers and intermediaries such as payroll providers and advisers. Nest will use technology and best-in-class communication techniques to engage its customers in a timely, relevant and personal way.

Excellence in investment practice

Nest will provide excellence in investment practice and governance. Nest designs and oversees expert investment strategies and invests responsibly and sustainably.

Low charges, and open to all employers

Nest uses its scale to keep charges to members as low as possible. Nest ensures the Nest scheme is available for any employer that wants to use it.

Not for profit

Nest aspires to operate as a not-for-profit business over the long term. Once its loan from government has been repaid, Nest’s aim is that any surpluses generated should be reinvested in the interests of its members.

A broader social purpose

Nest is here to help millions enjoy a better retirement. Its responsibility is to its members, but also to a broader population of mass-market savers including those already automatically enrolled as well as anyone who could benefit from saving for retirement but currently falls outside of auto enrolment legislation.

An organisation that lives its values

Nest shows the same level of care to its employees as it does to its customers. It champions the scheme’s values inside the organisation, making Nest a great place to work.

Further information on Nest and Nest’s strategy can be found on the Nest website: www.nestpensions.org.uk

Board composition

Nest is a trust-based workplace pension scheme run by a Trustee, the Nest Corporation. The Trustee is comprised of up to 15 Board Members and the employees of Nest Corporation. The Board Members are collectively referred to as the Board of Nest Corporation, or simply the Board.

The Chair and Board Members set the strategic direction and objectives of Nest. They also have a number of legal duties, including making sure that the scheme is run in the interests of its members.

Regulation of appointment

This post is regulated by the Commissioner for Public Appointments. For more information, please refer to the Commissioner’s website 

Application and selection process

How to apply

Nest want to reach a broad pool of candidates, and we know that some candidates may not be familiar with the process of applying to become a non-executive director or may not be familiar with the process with respect to an arm’s length body. 

Nest will be hosting a webinar on 29 November 2022 at 2pm and welcome all candidates to register and join to learn more about Nest, their Board, and what it means to be a Board member. There will be an opportunity to ask questions anonymously as well.  The webinar will be available for replay on Nest's website shortly after.

Please register for the webinar

We want to be sure that all candidates are able to access the webinar. Therefore, if you have any requirements for support with this, please contact: nestwebinars@glasgows.co.uk

  1. A  Curriculum Vitae which provides your contact details, details of your education and qualifications, employment history, directorships, membership of professional bodies and details of any relevant publications or awards;

  2. A supporting statement setting out how you meet the criteria for appointment, as set out in the person specification for the role;

  3. Information relating to any outside interests or reputational issues;

  4. Diversity monitoring information. This allows us to see if there are any unfair barriers to becoming a public appointee and whether there are any changes that we could make to encourage a more diverse field to apply. You can select “prefer not to say” to any question you do not wish to answer. The information you provide will not be used as part of the selection process and will not be seen by the interview panel;

  5. Disability Confident – please state if you want to be considered for the disability confident scheme;

  6. Reasonable adjustments - requests for reasonable adjustments that you would like to the application process (if applicable);

  7. Personal Information Form - This allows us to receive any information from you about your application that does not appear in other parts of the application such as declarations of Conflicts of Interest, Political membership or donations and other details.

Please provide the information at points 3-7 above on the relevant forms included in the 'Documents' section at the bottom of this page.
Completed applications should be submitted to  alb.publicappointments@dwp.gov.uk

The Advisory Assessment Panel reserves the right to only consider applications that contain all of the elements listed above, and that arrive before the published deadline for applications.

Overview of the application process

Public appointments are made on merit following a fair and open competition process which is conducted in accordance with the Governance Code for Public Appointments. We will deal with your application as quickly as possible and will keep you informed at key stages. We aim to conclude the appointment process within three months of the deadline for applications – this is in accordance with the Governance Code.

The assessment process

  1. Ministers are responsible and accountable to Parliament for the public appointments made within their department. As a result, they must be consulted at every stage of the appointments process.

  2. An Advisory Assessment Panel (“Panel”) is appointed by Ministers to assist them in their decision making. The role of the Panel is to decide, objectively, which candidates meet the eligibility criteria for the role.

  3. At the shortlisting meeting the Panel will assess applications against the eligibility criteria and decide which candidates have best met the criteria, who should be recommended for interview. Ministers will then be consulted on the Panel’s recommended shortlist. If you have applied under the Disability Confident Scheme and you meet all the essential criteria, then you will also be invited for an interview.

  4. Once the shortlist has been agreed by Ministers, you will be advised (by e-mail) whether you have been shortlisted. Those shortlisted will be invited to an interview.

  5. The Panel will meet again to interview candidates and determine who is appointable to the role. The Panel may invite you to make a brief presentation at the start of the interview and will go on to question you about your skills and experience, including asking specific questions to assess whether you meet the criteria set out for the post. The Panel will also explore with you any potential conflicts of interest or any other issues arising from your personal and professional history which may impact on an appointment decision.

  6. Details of the panel’s assessment of interviewed candidates are provided to Ministers, including whether they have judged a candidate to be appointable to the role. It is then for Ministers to determine merit and decide who should be appointed. In some circumstances, Ministers may choose not to appoint any candidates and re-run the competition.

  7. Ministers may choose to meet with candidates before deciding the outcome. Candidates should therefore be prepared for a short time gap between interview and a final appointment decision being made. Candidates who have been interviewed will be kept informed of progress.

  8. Once the decision on the appointment has been made, interviewed candidates will be advised of the outcome of their application, including whom they may approach for feedback. Successful candidates will be issued with their Terms & Conditions and a letter of appointment should they agree to take up the position.

Further information about appointments, including tips on applying, can be found on our guidance pages on gov.uk.

Advisory Assessment Panel (AAP)

Advisory Assessment Panels (AAP) are chosen by ministers to assist them in their decision-making. These include a departmental official and an independent member. For competitions recruiting non-executive members of a board (apart from the Chair), the panel will usually include a representative from the public body concerned.
AAP’s perform a number of functions, including agreeing an assessment strategy with ministers, undertaking sifting, carrying out interviews in line with the advertised criteria and deciding objectively who meets the published selection criteria for the role before recommending to ministers which candidates they find appointable. It is then for the minister to decide who to appoint to the role.

Eligibility criteria

In general, you should have the right to work in the UK to be eligible to apply for a public appointment.

There are a small number of specialist roles that are not open to non-British citizens. Any nationality requirements will be specified in the vacancy details.

The Government expects all holders of public office to work to the highest personal and professional standards. 

You cannot be considered for a public appointment if:

  • you are disqualified from acting as a company director  (under the Company Directors Disqualification Act 1986);

  • have an unspent conviction on your criminal record;

  • your estate has been sequestrated in Scotland or you enter into a debt arrangement programme under Part 1 of the Debt Arrangement and Attachment (Scotland) Act 2002 (asp 17) as the debtor or have, under Scots law, granted a trust deed for creditors.

When you apply, you should declare if:

  • you are, or have been, bankrupt or you have made an arrangement with a creditor at any point, including the dates of this. 

  • you are subject to a current police investigation.

You must inform the sponsor department if, during the application process, your circumstances change in respect of any of the above points. 

When you apply you should also declare any relevant interests, highlighting any that you think may call into question your ability to properly discharge the responsibilities of the role you are applying for. You should also declare any other matters which may mean you may not be able to meet the requirements of the Code of Conduct of Board Members (see Outside interests and reputational issues section below)
If you need further advice, please contact  [ADD CONTACT DETAILS]

Security clearance

The successful candidate will be required to undertake Baseline Personnel Security Standard checks in line with the Civil Service guidelines. Additional Security Clearance may also be required for certain roles. However, where this applies, candidates will be notified during the appointment process. Further information on National Security Vetting can be found on the Gov.uk website here.

Additional information for candidates

Equality and diversity

We encourage applications from talented individuals from all backgrounds and across the whole of the United Kingdom. Boards of public bodies are most effective when they reflect the diversity of views of the society they serve and this is an important part of the Government’s levelling up agenda.
We collect data about applicants’ characteristics and backgrounds, including information about people’s educational and professional backgrounds, so that we can make sure we are attracting a broad range of people to these roles and that our selection processes are fair for everyone. Without this information, it makes it difficult to see if our outreach is working, if the application process is having an unfair impact on certain groups and whether changes are making a positive difference.
When you submit your application, your responses are collected by the Cabinet Office and the government department(s) managing your application. The data is used to produce management information about the diversity of applicants. You can select “prefer not to say” to any question you do not wish to answer. The information you provide will not be seen by the Advisory Assessment Panel who review applications against the advertised criteria and conduct interviews.

Disability confident

We are a member of the Government’s Disability Confident scheme. We use the Disability Confident scheme symbol, along with other like-minded employers, to show our commitment to good practice in employing people with a disability. The scheme helps recruit and retain disabled people. 
As part of implementing the scheme, we guarantee an interview for anyone with a disability whose application meets the essential criteria for the role, set out in the advert, and who has asked that their application is considered under the scheme. Indicating that you wish your application to be considered under the scheme will in no way prejudice your application. By ‘minimum criteria,’ we mean that you must provide evidence which demonstrates that you meet the level of competence required under each of the essential criteria, as set out in the job-advert.
When you apply you will have the opportunity to select if you would like your application considered under this scheme.

Reasonable adjustments

We are committed to making reasonable adjustments to make sure applicants with disabilities, physical or mental health conditions, or other needs are not substantially disadvantaged when applying for public appointments. This can include changing the recruitment process to enable people who wish to apply to do so.
Some examples of common changes are:
  • ensuring that application forms are available in different or accessible formats;
  • making adaptations to interview locations;
  • allowing candidates to present their skills and experience in a different way;
  • giving additional detailed information on the selection / interview process in advance to allow candidates time to prepare themselves;
  • allowing support workers, for example sign language interpreters;
  • making provision for support animals to attend.
When you apply you will have the opportunity to request reasonable adjustments to the application process.

Principles of public life

Holders of public office are expected to adhere to and uphold the Seven Principles of Public Life https://www.gov.uk/government/publications/the-7-principles-of-public-life/the-7-principles-of-public-life--2. These are:

  1. SELFLESSNESS - Holders of public office should act solely in terms of the public interest. They should not do so in order to gain financial or other material benefits for themselves, their family or their friends;
  2. INTEGRITY - Holders of public office should not place themselves under any financial or other obligation to outside individuals or organisations that might seek to influence them in the performance of their official duties;
  3. OBJECTIVITY - In carrying out public business, including making public appointments, awarding contracts, or recommending individuals for rewards and benefits, holders of public office should make choices on merit;
  4. ACCOUNTABILITY - Holders of public office are accountable for their decisions and actions to the public and must submit themselves to whatever scrutiny is appropriate to their office;
  5. OPENNESS - Holders of public office should be as open as possible about all the decisions and actions that they take. They should give reasons for their decisions and restrict information only when the wider public interest clearly demands;
  6. HONESTY - Holders of public office have a duty to declare any private interests relating to their public duties and to take steps to resolve any conflicts arising in a way that protects the public interest;
  7. LEADERSHIP - Holders of public office should promote and support these principles by leadership and example.

Code of conduct for board members

The Government expects all holders of public office to work to the highest personal and professional standards. In support of this, all non-executive board members of UK public bodies must abide by the principles set out in the Code of Conduct for Board Members of Public Bodies. The Code sets out the standards expected from those who serve on the boards of UK public bodies and will form part of your terms and conditions of appointment.

Management of outside interests and consideration of reputational issues

Holders of public office are expected to adhere and uphold the Seven Principles of Public Life and the Code of Conduct for Board Members of Public Bodies. Before you apply you should consider carefully: 
  • any outside interests that you may have, such as shares you may hold in a company providing services to government; 
  • any possible reputational issues arising from your past actions or public statements that you have made; 
  • and/or - any political roles you hold or political campaigns you have supported; 
which may call into question your ability to do the role you are applying for.
You will need to answer relevant questions in relation to these points when making an application. Many conflicts of interest can be satisfactorily resolved and declaring a potential conflict does not prevent you from being interviewed. If you are shortlisted for an interview, the panel will discuss any potential conflicts with you during that interview, including any proposals you may have to mitigate them and record that in their advice to ministers. Alongside your own declaration, we will conduct appropriate checks, as part of which we will consider anything in the public domain related to your conduct or professional capacity. This may include searches of previous public statements and social media, blogs or any other publicly available information. The successful candidate(s) may be required to give up any conflicting interests and their other business and financial interests may be published in line with organisational policies. 
Details of declared political activity will be published when the appointment is announced, as required by the Governance Code (political activity is not a bar to appointment, but must be declared).

Status of appointment

As this is an office holder appointment, you will not become a member of the Civil Service. You will not be subject to the provisions of employment law.

Appointment and tenure of office

Appointments are for the term set out in this advert, with the possibility of re-appointment for a further term, at the discretion of Ministers.  Any re-appointment is subject to satisfactory annual appraisals of performance during the first term in the post. There is no automatic presumption of reappointment; each case should be considered on its own merits, taking into account a number of factors including, but not restricted to, the diversity of the current board and its balance of skills and experience. In most cases, the total time served in post will not exceed more than two terms or serve in any one post for more than ten years

Remuneration, allowances and abatement

Remuneration for this role is treated as employment income and will be subject to tax and National Insurance contributions, both of which will be deducted at source under PAYE before you are paid. 
You can claim reimbursement for reasonable travel and subsistence costs which are properly and necessarily incurred on official business, in line with the travel and subsistence policy and rates for the organisation to which you are applying. However these payments are taxable as earnings and will be subject to tax and national insurance, both of which will be deducted at source under PAYE before you are paid. 

Pension and redundancy

This is an office holder appointment and does not attract any benefits under any Civil Service Pension Scheme. You will not be eligible for redundancy pay as you are not an employee. No other arrangements have been made for compensation upon the end of your term of appointment because an office holder who is appointed for a limited duration would have no expectation of serving beyond that period.

Application feedback

We will notify you of the status of your application. We regret that we are only able to offer detailed feedback to candidates who have been unsuccessful at the interview stage.

How to complain

We aim to process all applications as quickly as possible and to treat all applicants with courtesy.
Please contact the DWP public appointments team in the first instance if you would like to make a complaint regarding your application at alb.publicappointments@dwp.gov.uk. They will acknowledge your complaint upon receipt and respond within 15 working days.

How to complain to Office of the Commissioner for Public Appointments (OCPA)

If you are not content with the appointing department’s response you may wish to further complain to the Commissioner at publicappointments@csc.gov.uk.Further information on how the Commissioner handles complaints can be found on the Commissioner for Public Appointments’ website https://publicappointmentscommissioner.independent.gov.uk/regulating-appointments/investigating-complaints/

Data protection

The Cabinet Office will use your data in line with our privacy policy.

Contact details

Campaign Manager: Kate White
alb.publicappointments@dwp.gov.uk
0300 074 5919

Documents