NHS Resolution works at the cusp of the
health and justice sectors in England, advising the NHS on resolving concerns
and disputes fairly, and sharing our learning from claims to improve patient
We manage the second largest financial
liability across government and are in the process of implementing an ambitious
new strategy to 2025, which has at its heart an increased focus on improving
safety, especially in maternity services, and preserving taxpayers’ money for
Having now taken on GP and Covid indemnity
schemes as well as our clinical negligence scheme for trusts, it is a very
exciting time in NHS Resolution’s development. The Board plays a crucial role
in guiding our organisation and we are seeking new non-executives with the skills
and ambition to ensure NHSR’s continued success.
If you have the skills we require, want to
work with a talented and dedicated team and wish to make a valuable
contribution to the health sector and patient safety in England, I do hope you
Sally Cheshire CBE
Chair of NHS Resolution
Ministers are seeking to appoint two new Non-Executive Director (NEDs) to the board of NHS Resolution, one of which will be responsible for Chairing NHS Resolution’s Audit and Risk Committee.
Non-Executive Directors are remunerated at a standard rate of £7,883 per annum, with the ARC Chair receiving £13,137 per annum.
NHS Resolution operates across the boundaries of the health and justice systems. It has many of the characteristics of a financial institution coupled with a strong focus on learning to improve patient care.
As a Non-Executive Director of NHS Resolution, you will be responsible for the good governance of the organisation, including the expenditure of considerable sums of public money. You will ensure that NHS Resolution promotes the values of the NHS and places a high priority upon helping the NHS improve the safety of patients.
You will play a key role in ensuring that the organisation meets the needs of both primary and secondary care providers in England (NHS Trusts, commissioners, General Practitioners and other service providers) and is focused upon providing excellent services and good value for money including cost effective resolution services. You will provide appropriate challenge, scrutiny and support at Board level ensuring that the organisation learns from things which go wrong in the NHS and shares that learning, to improve the safety and standard of care.
The NED who Chairs NHS Resolution’s Audit and Risk Committee, will ensure the effective functioning of that committee which, as an important sub-committee of the Board, is responsible for providing assurance that NHS Resolution manages its financial resources effectively and efficiently; has appropriate financial controls in place; oversees management’s procedures for the identification and management of risk; and achieves a high quality of financial reporting.
As a Non-Executive Director, you will:
Develop and promote the strategic focus of NHS Resolution through constructive debate and challenge at Board level.
- Support the maintenance and development of effective relationships with external stakeholders, including scheme member organisations and partner bodies in the health and social care system. Where appropriate, to act as a good ambassador for the organisation.
- Help to strengthen the reputation of NHS Resolution through ensuring that it provides timely and relevant expertise to the NHS.
- Ensure the Board acts in the best interests of the public and other stakeholders and is fully accountable for the services provided and the expenditure of public funds.
- Contribute to setting ambitious targets for all aspects of NHS Resolution’s work to ensure that it delivers high quality services, decision making and advice to its customers and other key stakeholders.
- Scrutinise the performance of senior NHS Resolution staff and Executive members of the Board to ensure that financial and other performance targets are met and the organisation delivers on its strategic priorities and business plan objectives.
- Contribute to the governance of NHS Resolution by ensuring that independent oversight is maintained on the organisation’s operational effectiveness, risk management, financial efficiency and working relationships with key stakeholders.
Resolution is an Arm’s Length Body of the Department of Health and Social Care
(DHSC), responsible for:
- Providing indemnity to the NHS for the risks involved in delivering
healthcare services and handling compensation claims, keeping patients and
healthcare staff out of court wherever possible
- Delivering expert advice and support on the management of concerns about
the performance of doctors, dentists and pharmacists
- Resolving contracting disputes between primary care contractors and
commissioners of primary care
- Using its unique perspective to provide insights back to the NHS to help
to improve safety and manage risk.
Resolution, known in legislation as the NHS Litigation Authority, was
re-launched in April 2017 with a five-year strategy, Delivering fair resolution
and learning from harm which gave it a greater emphasis on prevention, learning and early
intervention. Five years on, NHS Resolution has made significant progress on
its strategic direction and embarked on a programme of transformation which
impacts across the whole organisation. Key successes since 2017 include:
- Embedding its Early Notification scheme for brain injuries at birth
which is transforming the experience for affected families.
- Working with system partners to implement a successful incentive scheme
to improve maternity safety.
- Reducing the number of claims moving into formal litigation through the
increased use of mediation and other forms of alternative dispute resolution.
- Supporting the development of a just and learning culture in the NHS,
including through the publication of its Being fair guidance.
- Implementing the new indemnity schemes for general practice and
Covid-19, neither of which were envisaged at the time of its 2017 strategy.
- Contributing data, analysis and expertise to the Department’s policy
work on addressing the rising cost of clinical negligence following reports
from the National Audit Office and Public Accounts Committee in 2017.
April 2022, NHS Resolution published a new three-year strategy Advise, resolve and learn, which builds on its
achievements over the last five years. The current strategy provides an
increased focus on maternity claims and includes plans to implement two major
transformation projects which will a deliver a step change in how NHS
Resolution operates, the Claims Evolution Programme and Core Systems Programme.
priorities for the current year include consolidating its new indemnity schemes
(for general practice and Covid-19), delivering the next phase of work to move
claims and concerns into a neutral and less adversarial space, sharing the
learning from claims and concerns, in particular those that cross general
practice and secondary care, and reviewing the indemnity schemes to ensure they
continue to meet the needs of an evolving healthcare system while also
providing a unique lever to drive improvements and deliver change.
Board meetings take place every two months plus an annual meeting in August to present the Annual Report and Accounts.
Board meetings are usually held at 10 South Colonnade, Canary Wharf, London, E14 4PU, although there are office bases in London and Leeds with extensive use of hybrid working.
This post is regulated by the Commissioner for Public Appointments. For more information, please refer to the Commissioner’s website