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Role details

Non-Executive Director of NHS Resolution

Application deadline 6 June 2023


NHS Litigation Authority (NHS Resolution)
Sponsor department
Department of Health and Social Care
Health and Social Care
Number of vacancies
Time commitment
2 day(s) per month
£7883 per annum
Length of term
Ministers will determine the length of the appointment, which will be up to 3 years.
Application deadline
11:59am on 6 June 2023

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Timeline for this appointment

  1. Opening date

    15 May 2023

  2. Application deadline

    11:59am on 6 June 2023

  3. Sifting date

    31 July 2023

  4. Interviews expected to end on

    30 September 2023

Timeline dates are only an estimate and can change

About the role

Introduction from the Chair

Dear Applicant,

NHS Resolution works at the cusp of the health and justice sectors in England, advising the NHS on resolving concerns and disputes fairly, and sharing our learning from claims to improve patient safety.

We manage the second largest financial liability across government and are in the process of implementing an ambitious new strategy to 2025, which has at its heart an increased focus on improving safety, especially in maternity services, and preserving taxpayers’ money for patient care.

Having now taken on GP and Covid indemnity schemes as well as our clinical negligence scheme for trusts, it is a very exciting time in NHS Resolution’s development. The Board plays a crucial role in guiding our organisation and we are seeking new non-executives with the skills and ambition to ensure NHSR’s continued success.

If you have the skills we require, want to work with a talented and dedicated team and wish to make a valuable contribution to the health sector and patient safety in England, I do hope you will apply.

Yours sincerely,

Sally Cheshire CBE

Chair of NHS Resolution

Role description

Ministers are seeking to appoint two new Non-Executive Director (NEDs) to the board of NHS Resolution, one of which will be responsible for Chairing NHS Resolution’s Audit and Risk Committee.  
Non-Executive Directors are remunerated at a standard rate of £7,883 per annum, with the ARC Chair receiving £13,137 per annum.  
NHS Resolution operates across the boundaries of the health and justice systems. It has many of the characteristics of a financial institution coupled with a strong focus on learning to improve patient care.
As a Non-Executive Director of NHS Resolution, you will be responsible for the good governance of the organisation, including the expenditure of considerable sums of public money. You will ensure that NHS Resolution promotes the values of the NHS and places a high priority upon helping the NHS improve the safety of patients.   
You will play a key role in ensuring that the organisation meets the needs of both primary and secondary care providers in England (NHS Trusts, commissioners, General Practitioners and other service providers) and is focused upon providing excellent services and good value for money including cost effective resolution services. You will provide appropriate challenge, scrutiny and support at Board level ensuring that the organisation learns from things which go wrong in the NHS and shares that learning, to improve the safety and standard of care. 
The NED who Chairs NHS Resolution’s Audit and Risk Committee, will ensure the effective functioning of that committee which, as an important sub-committee of the Board, is responsible for providing assurance that NHS Resolution manages its financial resources effectively and efficiently; has appropriate financial controls in place; oversees management’s procedures for the identification and management of risk; and achieves a high quality of financial reporting. 
Key responsibilities 
As a Non-Executive Director, you will: 
Develop and promote the strategic focus of NHS Resolution through constructive debate and challenge at Board level. 
  • Support the maintenance and development of effective relationships with external stakeholders, including scheme member organisations and partner bodies in the health and social care system. Where appropriate, to act as a good ambassador for the organisation. 
  • Help to strengthen the reputation of NHS Resolution through ensuring that it provides timely and relevant expertise to the NHS. 
  • Ensure the Board acts in the best interests of the public and other stakeholders and is fully accountable for the services provided and the expenditure of public funds. 
  • Contribute to setting ambitious targets for all aspects of NHS Resolution’s work to ensure that it delivers high quality services, decision making and advice to its customers and other key stakeholders. 
  • Scrutinise the performance of senior NHS Resolution staff and Executive members of the Board to ensure that financial and other performance targets are met and the organisation delivers on its strategic priorities and business plan objectives. 
  • Contribute to the governance of NHS Resolution by ensuring that independent oversight is maintained on the organisation’s operational effectiveness, risk management, financial efficiency and working relationships with key stakeholders.

Organisation description

NHS Resolution is an Arm’s Length Body of the Department of Health and Social Care (DHSC), responsible for:

  • Providing indemnity to the NHS for the risks involved in delivering healthcare services and handling compensation claims, keeping patients and healthcare staff out of court wherever possible
  • Delivering expert advice and support on the management of concerns about the performance of doctors, dentists and pharmacists
  • Resolving contracting disputes between primary care contractors and commissioners of primary care
  • Using its unique perspective to provide insights back to the NHS to help to improve safety and manage risk.

NHS Resolution, known in legislation as the NHS Litigation Authority, was re-launched in April 2017 with a five-year strategy, Delivering fair resolution and learning from harm which gave it a greater emphasis on prevention, learning and early intervention. Five years on, NHS Resolution has made significant progress on its strategic direction and embarked on a programme of transformation which impacts across the whole organisation. Key successes since 2017 include:

  • Embedding its Early Notification scheme for brain injuries at birth which is transforming the experience for affected families.
  • Working with system partners to implement a successful incentive scheme to improve maternity safety.
  •  Reducing the number of claims moving into formal litigation through the increased use of mediation and other forms of alternative dispute resolution.
  • Supporting the development of a just and learning culture in the NHS, including through the publication of its Being fair guidance.
  • Implementing the new indemnity schemes for general practice and Covid-19, neither of which were envisaged at the time of its 2017 strategy.
  • Contributing data, analysis and expertise to the Department’s policy work on addressing the rising cost of clinical negligence following reports from the National Audit Office and Public Accounts Committee in 2017.

In April 2022, NHS Resolution published a new three-year strategy Advise, resolve and learn, which builds on its achievements over the last five years. The current strategy provides an increased focus on maternity claims and includes plans to implement two major transformation projects which will a deliver a step change in how NHS Resolution operates, the Claims Evolution Programme and Core Systems Programme.

Key priorities for the current year include consolidating its new indemnity schemes (for general practice and Covid-19), delivering the next phase of work to move claims and concerns into a neutral and less adversarial space, sharing the learning from claims and concerns, in particular those that cross general practice and secondary care, and reviewing the indemnity schemes to ensure they continue to meet the needs of an evolving healthcare system while also providing a unique lever to drive improvements and deliver change.

Board composition

Board meetings take place every two months plus an annual meeting in August to present the Annual Report and Accounts.
Board meetings are usually held at 10 South Colonnade, Canary Wharf, London, E14 4PU, although there are office bases in London and Leeds with extensive use of hybrid working.

Regulation of appointment

This post is regulated by the Commissioner for Public Appointments. For more information, please refer to the Commissioner’s website 

Person specification

Essential criteria

To be considered, you must be able to demonstrate that you have the qualities, skills and experience to meet all the essential criteria for appointment.
  • A career track record of achievement, including at a significant senior level in either the private or public sector.
  • Ability to analyse complex and sometimes conflicting data and to draw balanced conclusions from information presented to you.
  • Excellent communication skills, sound judgement, and the ability to gain the confidence of senior stakeholders
  • Ability to work as part of a team and operate effectively on the board of a national public body.
In addition, candidates should meet at least one of the following
  • operational expertise in relation to NHS Resolution’s business, with senior experience in financial services, insurance or a related discipline. Whilst a broad background is essential, we would be particularly interested in candidates with experience of claims management.
  • senior finance experience, most likely with a professional background in accountancy or a related discipline, with experience of governance, risk management, assurance, and the work of audit and risk committees. 

Application and selection process

How to apply

The Department of Health and Social Care’s Honours and ALB Public Appointments Unit is managing this recruitment campaign. 

In order to apply, you will need to create an account or sign in on the “Apply for a public appointment” website.

Once you are logged into your account, click on 'apply for this role' and follow the on-screen instructions.  To apply, all candidates are required to provide:

  • a Curriculum Vitae (CV)
  • a Supporting Statement
  • equality information
  • information relating to any outside interests or reputational issues

Guidance on what to include in your CV/Supporting Statement and tips for applying can be found in the corresponding sections below and on the public appointment website: Public appointments - GOV.UK.

We will ask you to check and confirm your personal details to ensure your application is accurate.

You will also have the opportunity to make a reasonable adjustment request or apply under the disability confident scheme before you submit your application.

You will also be required to make any declarations related to standards in public life and ensuring public confidence in your Supporting Statement.  Further information on this can be found in the relevant section below.

If you are unable to create an account and apply online, or if you have any problems submitting your application online, please contact Daniel Clemence on 0113 2545335

The Advisory Assessment Panel reserves the right to only consider applications that contain all of the elements listed above, and that arrive before the published deadline for applications.

In completing an application, please firstly note the following in relation to:

  • Disqualification from appointment
  • Outside interests and reputational issues: Conflicts of interest
  • Outside interests and reputational issues: Political Activity and social media
  • Standards in public life and ensuring public confidence.

Overview of the application process

Public appointments are made on merit following a fair and open competition process which is conducted in accordance with the Governance Code for Public Appointments. We will deal with your application as quickly as possible and will keep you informed at key stages. We aim to conclude the appointment process within three months of the deadline for applications – this is in accordance with the Governance Code.

The assessment process

  1. Ministers are responsible and accountable to Parliament for the public appointments made within their department. As a result, they must be consulted at every stage of the appointments process.

  2. An Advisory Assessment Panel (“Panel”) is appointed by Ministers to assist them in their decision making. The role of the Panel is to decide, objectively, which candidates meet the eligibility criteria for the role.

  3. At the shortlisting meeting the Panel will assess applications against the eligibility criteria and decide which candidates have best met the criteria, who should be recommended for interview. Ministers will then be consulted on the Panel’s recommended shortlist. If you have applied under the Disability Confident Scheme and you meet all the essential criteria, then you will also be invited for an interview.

  4. Once the shortlist has been agreed by Ministers, you will be advised (by e-mail) whether you have been shortlisted. Those shortlisted will be invited to an interview.

  5. The Panel will meet again to interview candidates and determine who is appointable to the role. The Panel may invite you to make a brief presentation at the start of the interview and will go on to question you about your skills and experience, including asking specific questions to assess whether you meet the criteria set out for the post. The Panel will also explore with you any potential conflicts of interest or any other issues arising from your personal and professional history which may impact on an appointment decision.

  6. Details of the panel’s assessment of interviewed candidates are provided to Ministers, including whether they have judged a candidate to be appointable to the role. It is then for Ministers to determine merit and decide who should be appointed. In some circumstances, Ministers may choose not to appoint any candidates and re-run the competition.

  7. Ministers may choose to meet with candidates before deciding the outcome. Candidates should therefore be prepared for a short time gap between interview and a final appointment decision being made. Candidates who have been interviewed will be kept informed of progress.

  8. Once the decision on the appointment has been made, interviewed candidates will be advised of the outcome of their application, including whom they may approach for feedback. Successful candidates will be issued with their Terms & Conditions and a letter of appointment should they agree to take up the position.

Further information about appointments, including tips on applying, can be found on our guidance pages on

Advisory Assessment Panel (AAP)

The panel will include: 
  • William Vineall, DHSC senior sponsor for NHSR (panel chair)
  • Sally Cheshire, Chair of NHSR (panel member)
  • Kathryn Gillatt, Non-Executive Director at NHS Business Services Authority as an Independent Panel Member 
Advisory Assessment Panels (AAP) are chosen by ministers to assist them in their decision-making. These include a departmental official and an independent member. For competitions recruiting non-executive members of a board (apart from the Chair), the panel will usually include a representative from the public body concerned. AAP’s perform a number of functions, including agreeing an assessment strategy with ministers, undertaking sifting, carrying out interviews in line with the advertised criteria and deciding objectively who meets the published selection criteria for the role before recommending to ministers which candidates they find appointable. It is then for the minister to decide who to appoint to the role.

Eligibility criteria

The Cabinet Office sets out the following regarding all public appointments:
In general, you should have the right to work in the UK to be eligible to apply for a public appointment. There are a small number of specialist roles that are not open to non-British citizens. Any nationality requirements will be specified in the vacancy details.
The Government expects all holders of public office to work to the highest personal and professional standards. You cannot be considered for a public appointment if:
  • you are disqualified from acting as a company director (under the Company Directors Disqualification Act 1986)
  • have an unspent conviction on your criminal record
  • your estate has been sequestrated in Scotland or you enter into a debt arrangement programme under Part 1 of the Debt Arrangement and Attachment (Scotland) Act 2002 (asp 17) as the debtor or have, under Scots law, granted a trust deed for creditors.
In addition, legislation related to NHSR sets out how individuals are disqualified from appointment. The below is only intended to act as a summary and you should consider the full legislation.  You are or may be disqualified, subject to the exact provisions set out in legislation, from being the chair or non-executive director of NHSR if you:
  • Are the Chair, Chief Executive or a Member of Health Education England, the Health Research Authority, or the National Institute for Health and Care Excellence
  • Are the Chair, a member or executive director of NHS England
  • Have within the last 5 years, been convicted in the UK, Channel Islands or Isle of Man of an offence that has resulted in a sentence of imprisonment of at least 3 months
  • Have been the subject of a bankruptcy restriction order or a debt relief restrictions order whether interim or not
  • Have been dismissed, otherwise than by reason of redundancy, from any paid employment with a health service body
  • Have had your appointment terminated as a Chair, Member, Director or governor of a health service body on the basis of non-attendance of meetings; non-disclosure of a pecuniary interest; misbehaviour, misconduct or failure to carry out duties; and/or that it was not in the interests of the health service body that you should continue to hold office 
  • Have been removed from office as the Chair or a member of the governing body of clinical commissioning group
  • Have had your name removed from a practitioners list.
  • A Member of the House of Commons 
  • A chair or non-officer member of the NHS Counter Fraud Authority
  • A chair or non-officer member of the NHS Business Services Authority
  • You cannot hold office as the chair of an NHS Trust if you are the chair, member, director or employee of NHS Resolution. However, you can hold office as an NED of an NHS Trust if you are a chair or non-officer member of NHS Resolution.

The above is only intended to act as a summary and you should consider the full legislation, which is attached for your ease at Annex A of the candidate information pack.

For further advice please contact Daniel Clemence on

Security clearance

The successful candidate will be required to undertake Baseline Personnel Security Standard checks in line with the Civil Service guidelines. Additional Security Clearance may also be required for certain roles. However, where this applies, candidates will be notified during the appointment process. Further information on National Security Vetting can be found on the website here.

Additional information for candidates

Equality and diversity

We encourage applications from talented individuals from all backgrounds and across the whole of the United Kingdom. Boards of public bodies are most effective when they reflect the diversity of views of the society they serve and this is an important part of the Government’s levelling up agenda.
We collect data about applicants’ characteristics and backgrounds, including information about people’s educational and professional backgrounds, so that we can make sure we are attracting a broad range of people to these roles and that our selection processes are fair for everyone. Without this information, it makes it difficult to see if our outreach is working, if the application process is having an unfair impact on certain groups and whether changes are making a positive difference.
When you submit your application, your responses are collected by the Cabinet Office and the government department(s) managing your application. The data is used to produce management information about the diversity of applicants. You can select “prefer not to say” to any question you do not wish to answer. The information you provide will not be seen by the Advisory Assessment Panel who review applications against the advertised criteria and conduct interviews.

Disability confident

We are a member of the Government’s Disability Confident scheme. We use the Disability Confident scheme symbol, along with other like-minded employers, to show our commitment to good practice in employing people with a disability. The scheme helps recruit and retain disabled people. 
As part of implementing the scheme, we guarantee an interview for anyone with a disability whose application meets the essential criteria for the role, set out in the advert, and who has asked that their application is considered under the scheme. Indicating that you wish your application to be considered under the scheme will in no way prejudice your application. By ‘minimum criteria,’ we mean that you must provide evidence which demonstrates that you meet the level of competence required under each of the essential criteria, as set out in the job-advert.
When you apply you will have the opportunity to select if you would like your application considered under this scheme.

Reasonable adjustments

We are committed to making reasonable adjustments to make sure applicants with disabilities, physical or mental health conditions, or other needs are not substantially disadvantaged when applying for public appointments. This can include changing the recruitment process to enable people who wish to apply to do so.
Some examples of common changes are:
  • ensuring that application forms are available in different or accessible formats;
  • making adaptations to interview locations;
  • allowing candidates to present their skills and experience in a different way;
  • giving additional detailed information on the selection / interview process in advance to allow candidates time to prepare themselves;
  • allowing support workers, for example sign language interpreters;
  • making provision for support animals to attend.
When you apply you will have the opportunity to request reasonable adjustments to the application process.

Principles of public life

Holders of public office are expected to adhere to and uphold the Seven Principles of Public Life These are:

  1. SELFLESSNESS - Holders of public office should act solely in terms of the public interest. They should not do so in order to gain financial or other material benefits for themselves, their family or their friends;
  2. INTEGRITY - Holders of public office should not place themselves under any financial or other obligation to outside individuals or organisations that might seek to influence them in the performance of their official duties;
  3. OBJECTIVITY - In carrying out public business, including making public appointments, awarding contracts, or recommending individuals for rewards and benefits, holders of public office should make choices on merit;
  4. ACCOUNTABILITY - Holders of public office are accountable for their decisions and actions to the public and must submit themselves to whatever scrutiny is appropriate to their office;
  5. OPENNESS - Holders of public office should be as open as possible about all the decisions and actions that they take. They should give reasons for their decisions and restrict information only when the wider public interest clearly demands;
  6. HONESTY - Holders of public office have a duty to declare any private interests relating to their public duties and to take steps to resolve any conflicts arising in a way that protects the public interest;
  7. LEADERSHIP - Holders of public office should promote and support these principles by leadership and example.

Code of conduct for board members

The Government expects all holders of public office to work to the highest personal and professional standards. In support of this, all non-executive board members of UK public bodies must abide by the principles set out in the Code of Conduct for Board Members of Public Bodies. The Code sets out the standards expected from those who serve on the boards of UK public bodies and will form part of your terms and conditions of appointment.

Management of outside interests and consideration of reputational issues

Holders of public office are expected to adhere and uphold the Seven Principles of Public Life and the Code of Conduct for Board Members of Public Bodies. Before you apply you should consider carefully: 
  • any outside interests that you may have, such as shares you may hold in a company providing services to government; 
  • any possible reputational issues arising from your past actions or public statements that you have made; 
  • and/or - any political roles you hold or political campaigns you have supported; 
which may call into question your ability to do the role you are applying for.
You will need to answer relevant questions in relation to these points when making an application. Many conflicts of interest can be satisfactorily resolved and declaring a potential conflict does not prevent you from being interviewed. If you are shortlisted for an interview, the panel will discuss any potential conflicts with you during that interview, including any proposals you may have to mitigate them and record that in their advice to ministers. Alongside your own declaration, we will conduct appropriate checks, as part of which we will consider anything in the public domain related to your conduct or professional capacity. This may include searches of previous public statements and social media, blogs or any other publicly available information. The successful candidate(s) may be required to give up any conflicting interests and their other business and financial interests may be published in line with organisational policies. 
Details of declared political activity will be published when the appointment is announced, as required by the Governance Code (political activity is not a bar to appointment, but must be declared).

Status of appointment

As this is an office holder appointment, you will not become a member of the Civil Service. You will not be subject to the provisions of employment law.

Appointment and tenure of office

Appointments are for the term set out in this advert, with the possibility of re-appointment for a further term, at the discretion of Ministers.  Any re-appointment is subject to satisfactory annual appraisals of performance during the first term in the post. There is no automatic presumption of reappointment; each case should be considered on its own merits, taking into account a number of factors including, but not restricted to, the diversity of the current board and its balance of skills and experience. In most cases, the total time served in post will not exceed more than two terms or serve in any one post for more than ten years

Remuneration, allowances and abatement

Remuneration for this role is treated as employment income and will be subject to tax and National Insurance contributions, both of which will be deducted at source under PAYE before you are paid. 
You can claim reimbursement for reasonable travel and subsistence costs which are properly and necessarily incurred on official business, in line with the travel and subsistence policy and rates for the organisation to which you are applying. However these payments are taxable as earnings and will be subject to tax and national insurance, both of which will be deducted at source under PAYE before you are paid.  

Pension and redundancy

This is an office holder appointment and does not attract any benefits under any Civil Service Pension Scheme. You will not be eligible for redundancy pay as you are not an employee. No other arrangements have been made for compensation upon the end of your term of appointment because an office holder who is appointed for a limited duration would have no expectation of serving beyond that period.

Application feedback

We will notify you of the status of your application. We regret that we are only able to offer detailed feedback to candidates who have been unsuccessful at the interview stage.

How to complain

We aim to process all applications as quickly as possible and to treat all applicants with courtesy.
Please contact the DHSC public appointments team in the first instance if you would like to make a complaint regarding your application at who will acknowledge your complaint upon receipt and respond within 15 working days.

How to complain to Office of the Commissioner for Public Appointments (OCPA)

If you are not content with the appointing department’s response you may wish to further complain to the Commissioner at information on how the Commissioner handles complaints can be found on the Commissioner for Public Appointments’ website

Data protection

The Cabinet Office will use your data in line with our privacy policy.
The DHSC privacy notice can be found at DHSC privacy notice - GOV.UK.

Contact details

For further information regarding the role of the NHSR and the role of a NED please contact:
Cheryl Lynch, at the Department of Health and Social Care 
Tel:  020 7210 5143

For any queries about your application status or the selection process, please contact Daniel Clemence in DHSC’s Honours and ALB Public Appointments Unit: