Independent Assessor for for Student Finance Appeals and Complaints
- Body
- Student Loans Company
- Appointing Department
- Department for Education
- Sector
- Education
- Location
- Working from home, attending four meetings per year at London, Glasgow, Darlington and Llandudno.
- Number of Vacancies
- Up to a maximumm of four
- Remuneration
- A daily rate of £500 per day pro rata
- Time Requirements
- A commitment of a minimum of eight days per month to consider cases
Campaign Timeline
-
Competition Launched
23/04/2018
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Closed for Applications
09/05/2018
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Panel Sift
21st May 2018
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UPDATE
Please note that the 11th June interview date will not now be going ahead. This date has been replaced by 9th July. All applications are still being considered and applicants will be updated on timescales and informed of the outcome of their applications as soon as possible
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Final Interview Date
18th, 19th June, 9th July 2018
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Announcement
TBC
Announcement
An announcement has been made on the outcome of this appointment.
Assessment Panel
- Panel Member
- Paula Crofts
- Panel Role
- Panel Chair
- Positions
- Deputy Director, Student Loans Company (SLC) Strategy and Sponsorship Departmental Official
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| Political Activity | - |
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| Notes | - |
- Panel Member
- Christopher Jones
- Positions
- Head of Higher Education Performance Management and Funding Policy at the Department for Education in Wales Other Panel Member
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| Notes | Position on panel - Devolved Administration Representative |
- Panel Member
- Kate Warburton
- Positions
- Principal Lawyer, Ofsted - Legal Services Independent Member
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| Notes | - |
- Panel Member
- Gary Womersley
- Positions
- Student Loans Company, Company Secretary and Head of Assurance Services with responsibility for SLC’s Legal & Compliance, Internal Audit, Corporate Risk, Pensions and Information Security Assurance Representative of Organisation
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Vacancy Description
The main responsibilities and duties of the Assessor will be to:
- Consider appeals from England and Wales domiciled Student Finance customers against decisions made by the SLC relating to eligibility or entitlement to financial support, where they have not been resolved through the SLC’s internal review process;
- Review, in writing, customer complaints about the standard of service received from the SLC;
- Conduct formal paper based investigations (including listening to calls);
- Conduct a formal written review of the evidence presented and interpret relevant legislation, seeking further written evidence where necessary;
- Provide written reports to customers and the SLC following assessment of individual appeals and complaints cases within appropriate guidelines.
Person Specification
Particular qualities sought for the post:
Essential criteria:
- A legal qualification (e.g. law degree or equivalent) and/or have relevant experience from undertaking paid or voluntary work in a legal, judicial or quasi-judicial context;
- An understanding of independent decision making in a complaint handling, Ombudsman or similar environment;
- Ability to interpret and apply statutory criteria to a decision-making process;
- Demonstrable experience of using high level analytical skills including the ability to review evidence and produce well-informed findings;
- Demonstrable commitment to producing decisions and advice to timescales.
Desirable criteria
- Awareness of Education Law – particularly the Student Support Regulations under the Teaching and Higher Education Act 1998;
- Experience or involvement with investigating appeals or complaints between individual and a public sector organisation;
- Awareness of judicial review procedures and civil law appeals process;
- Ability to work to agreed service level standards.
Additional Information
Additional information can be found in the candiate pack which can be found at the bottom of the page
How to Apply
Please see details on how to apply in the candidate pack provided. This can be found at the bottom of the page