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Role details

Leasehold Advisory Service (LEASE) Board - Chair x1

Application deadline 24 April 2023


Leasehold Advisory Service (LEASE)
Sponsor department
Department for Levelling Up, Housing & Communities
Public Administration
Change Management, Regulation, Transformation, Consumer Advocacy
Number of vacancies
Time commitment
4 day(s) per month
£654 per day
Length of term
3 years
Application deadline
11pm on 24 April 2023

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Timeline for this appointment

  1. Opening date

    7 March 2023

  2. Application deadline

    11pm on 24 April 2023

  3. Sifting date

    17 May 2023

  4. Interviews expected to end on

    26 June 2023

Timeline dates are only an estimate and can change

About the role

Introduction from the Secretary of State

Dear Candidate ​
Thank you for your interest in becoming the next Chair of the Leasehold Advisory Service (LEASE). I am seeking to appoint a Chair who can guide the next phase of the organisation's transformation. The challenge is clear: leaseholders and park home owners face unparalleled complexity and a lack of control or power over their homes. LEASE exists exclusively to help people by providing free information and advice, whether that’s to know their rights under a lease, understand a bill or take over management of their building. 
Freeholders typically have more information and greater legal firepower such that the odds are stacked against consumers. That is why Government funds a free advice service for consumers through LEASE, it helps thousands of people each year and we know that its work is highly valued. 
You will be taking the reins at a vital time. Government is in the process of rebalancing the leasehold system through once-in-a-generation reforms. Your role will be to oversee a major improvement programme at LEASE. You will be tasked with transforming LEASE so it is a more impactful, customer friendly and cost-effective operation that also uses its position and voice to highlight the issues leaseholders and park home owners face. You will be expected to look outside of the organisation and work with others on behalf of leaseholders and park home owners to deliver the objectives LEASE is set by Ministers. 
This important reforming mission requires pace so that LEASE is ready to help leaseholders harness the opportunities resulting from Government’s planned legislative reforms. In light of this, you can expect a high-level of interest from all stakeholders.
LEASE is an Arm’s length Body of the Department for Levelling Up, Housing and Communities. You will be accountable to Ministers for LEASE’s performance, stewardship of public funds and how you manage the Board and Executive Team to deliver their priorities.
We hope to receive applications from a diverse range of individuals. A strong drive to improve the situation of leaseholders is essential, and we would particularly welcome candidates from ethic minority backgrounds.  Full details of the roles and responsibilities are set out in this document and further information about LEASE can be found on its website.
Thank you for considering bringing your skills and energy to this important role.
The Rt Hon Michael Gove MP
Secretary of State for Levelling Up, Housing and Communities and Minister for Intergovernmental Relations

Role description

The Chair will be expected to do the following (amongst other things)
  • Oversee reforms to the LEASE service, including contributing to service improvement and working with the Department on what this means for LEASE. 
  • Oversee the creation and delivery of robust and regular insights to DLUHC and the Welsh government  on the issues that leaseholders and park homeowners are facing to support Government action where needed. 
Strategic Direction 
  • Provide clear strategic direction for the organisation and Executive/Non-Executive teams, using engagement with Minister and DLUHC/Welsh Government officials to fully understand priorities and what these mean for LEASE.
  • Lead the work of the Non-Executive and Executive teams in establishing how LEASE will take action to deliver on objectives and priorities set by Ministers and DLUHC/Welsh Government officials, formalising this in an annual business plan which sets out how objectives and KPIs will be delivered. 
  • Closely monitor service delivery and take prompt action to support improvements in performance against KPIs, escalating issues to the Department where needed.  
  • Monitor the performance of the CEO and Board (individually and as a collective), including identifying strengths and development areas and how these can be addressed. 
Relationship building
  • Ensure that LEASE works closely with leasehold and park homeowner stakeholder groups to understand their perspective on the issues leaseholders and park home owners  face and what this should mean for how LEASE delivers its services and which other services it should direct customers towards. 
  • Ensure that LEASE is viewed by customers and stakeholders as providing a trusted, reliable and impactful service which both helps leaseholders and park homeowners and effectively highlights the issues they face.  
  • Represent the organisation to key stakeholders, including Ministers, government departments and organisations within the sector.
  • Build and maintain a strong relationship with Ministers and DLUHC/Welsh Government officials to support achieving a shared understanding of priorities and challenges and the effective resolution of any challenge and issues that arise.    
  • Monitor LEASE’s financial performance, ensuring that the organisation is delivering a value for money service and making appropriate use of public funds.  
  • Ensure LEASE has the governance capabilities and processes it needs to meet its legislative, policy and other requirements. 
  • Ensure the organisation is operating within its delegated authority and meeting its financial governance requirements in line with expectations of a public body.

Organisation description

LEASE is an Executive Non-Departmental Public Body funded by DLUHC to provide free information and advice to leaseholders and park home owners in England and Wales, including on building safety issues. It currently aims to:​
  • improve general knowledge and understanding of the practical implications of being a leaseholder or park home owner;​
  • improve awareness and understanding of government actions and reforms on leasehold, commonhold, building safety and park homes;​
  • enable leaseholders and park home owners to make informed decisions on next steps as they embark on their journey towards an outcome; and​
  • support improved outcomes for leaseholders and park home owners who are facing an issue.​
  • These objectives are delivered through LEASE’s comprehensive range of online information and resources and its enquiry service which allows customers to receive advice by email or a fifteen-minute telephone call. LEASE’s current operating budget is c.£1.9m per annum and it has around 20 staff, mainly trained legal advisers who work alongside support staff. 
Further information on LEASE can be found through its website: ​

Board composition

The Board comprises a Chair and members appointed by the Secretary of State for the Department for Levelling Up, Housing and Communities. Currently LEASE has only one Board member which is sufficient to meet its quoracy requirements, but the new Chair will be expected to participate in a recruitment process which will support Ministerial decisions on the appointment of further Board members to ensure LEASE has the governance and capabilities it needs at this time. Information about the current Board can be found here:
Both the Chair and the Board members are expected to abide by the Nolan values of public office and the Cabinet Office’s Code of Practice on Corporate Governance in Central Government Departments throughout their terms.
The present Board Membership is:
  • Wanda Goldwag (Chair); and 
  • Victoria Elvidge (Member) 

Regulation of appointment

This post is regulated by the Commissioner for Public Appointments. For more information, please refer to the Commissioner’s website 

Person specification

Essential criteria

  1. Experience of overseeing or delivering organisational transformation and leading and managing change effectively, including maintaining effective delivery alongside pushing forward key service improvements and helping staff to understand how changes to delivery and their role will support organisational objectives
  2. Experience of a senior leadership role, ideally as a Chair or in a Non Executive role at a consumer focused organisation which works with government, including the ability to shape, champion and deliver good governance and robust approaches to identifying and managing risks
  3. Ability to build and oversee effective Non Executive and Executive teams to transform an organisation and ensure delivery of objectives and priorities, including finding consensus, facilitating effective and evidence based decision making, and holding teams to account on performance, delivery and other issues
  4. Demonstrable track record of working effectively with a wide range of senior stakeholders including others operating in the field, and with consumers to agree and deliver on shared goals and objectives particularly in environments where change is needed for citizens and where insights are needed to support the case for change and/or policy development and where consumers need support (for instance, the support leaseholders will need to understand and benefit from planned reforms and following changes already in place under the Building Safety Act)
  5. Ability to communicate effectively with staff and senior stakeholders including Ministers), and in so doing demonstrating a strong commitment both to public service and to the role of an organisation in supporting individuals to resolve consumer issues
  6. Proven track record in delivering/overseeing effective performance, ideally within an organisation which provides information and/or advice in a customer friendly manner.

Desirable criteria

  1. Understanding of the housing sector and how to help individuals navigate legal complexity to resolve issues or disputes with third parties that relate to their homes.  ​
  2. Experience of overseeing digital improvement projects. 

Application and selection process

How to apply

In order to apply, please submit the required documentation listed at 1-3 below to by 11.00 pm on 24 April 2023. If not provided, your application will not be taken forward. Late applications will not be considered.​ Please ensure you include ‘LEASE Chair’ as the subject line of your email and provide the following:

​1. Curriculum Vitae(maximum 2 pages). Include your education, professional qualifications and full employment history

2. An accompanying Supporting Letter (maximum 2 pages). Please tailor setting out your suitability for the role(s) and how you meet the Selection Criteria. We suggest you use specific examples to demonstrate how you meet the Criteria. 

3. ​Application and Diversity Information Form. This is an online form at You should declare any potential issues including conflicts of interest (perceived, potential or actual), this includes your personal or professional history that could, if you were appointed, be misconstrued, cause embarrassment to LEASE, DLUHC or HM Government, or cause public confidence in the appointment to be jeopardised. The Panel will explore your declarations during the interview process.  Failure to disclose such information could result in an appointment either not being made or being terminated. 

​Candidates should note that ‘due diligence’ will be carried out as part of the assessment process if you are called to interview and will be shared with the Panel and Ministers, this will include searches on social media, blogs and/or other publicly available information.  

Diversity data will be treated in confidence and is used for data gathering information only and will not affect your application. Please complete the Disability Confident section if relevant. 

You will receive an automated acknowledgement of your application. 

Overview of the application process

Public appointments are made on merit following a fair and open competition process which is conducted in accordance with the Governance Code for Public Appointments. We will deal with your application as quickly as possible and will keep you informed at key stages. We aim to conclude the appointment process within three months of the deadline for applications – this is in accordance with the Governance Code.

The assessment process

  1. Ministers are responsible and accountable to Parliament for the public appointments made within their department. As a result, they must be consulted at every stage of the appointments process.

  2. An Advisory Assessment Panel (“Panel”) is appointed by Ministers to assist them in their decision making. The role of the Panel is to decide, objectively, which candidates meet the eligibility criteria for the role.

  3. At the shortlisting meeting the Panel will assess applications against the eligibility criteria and decide which candidates have best met the criteria, who should be recommended for interview. Ministers will then be consulted on the Panel’s recommended shortlist. If you have applied under the Disability Confident Scheme and you meet all the essential criteria, then you will also be invited for an interview.

  4. Once the shortlist has been agreed by Ministers, you will be advised (by e-mail) whether you have been shortlisted. Those shortlisted will be invited to an interview.

  5. The Panel will meet again to interview candidates and determine who is appointable to the role. The Panel may invite you to make a brief presentation at the start of the interview and will go on to question you about your skills and experience, including asking specific questions to assess whether you meet the criteria set out for the post. The Panel will also explore with you any potential conflicts of interest or any other issues arising from your personal and professional history which may impact on an appointment decision.

  6. Details of the panel’s assessment of interviewed candidates are provided to Ministers, including whether they have judged a candidate to be appointable to the role. It is then for Ministers to determine merit and decide who should be appointed. In some circumstances, Ministers may choose not to appoint any candidates and re-run the competition.

  7. Ministers may choose to meet with candidates before deciding the outcome. Candidates should therefore be prepared for a short time gap between interview and a final appointment decision being made. Candidates who have been interviewed will be kept informed of progress.

  8. Once the decision on the appointment has been made, interviewed candidates will be advised of the outcome of their application, including whom they may approach for feedback. Successful candidates will be issued with their Terms & Conditions and a letter of appointment should they agree to take up the position.

Further information about appointments, including tips on applying, can be found on our guidance pages on

Advisory Assessment Panel (AAP)

• Caroline Crowther/Charlotte Spencer (Job share), Directors of Leasehold & Private Rented Sector, DLUHC - Panel Chair ​
• Emran Mian, Director General, Stronger Places Group/Regeneration, DLUHC​
• Sukhvinder Kaur-Stubbs, Board Member, Regulator of Social Housing, - Independent Panel Member
Sukhvinder Kaur-Stubbs,  Board Member, Regulator of Social Housing 
Emran Mian, Director General, Stronger Places Group/Regeneration, DLUHC
Advisory Assessment Panels (AAP) are chosen by ministers to assist them in their decision-making. These include a departmental official and an independent member. For competitions recruiting non-executive members of a board (apart from the Chair), the panel will usually include a representative from the public body concerned.
AAP’s perform a number of functions, including agreeing an assessment strategy with ministers, undertaking sifting, carrying out interviews in line with the advertised criteria and deciding objectively who meets the published selection criteria for the role before recommending to ministers which candidates they find appointable. It is then for the minister to decide who to appoint to the role.

Eligibility criteria

In general, you should have the right to work in the UK to be eligible to apply for a public appointment.

There are a small number of specialist roles that are not open to non-British citizens. Any nationality requirements will be specified in the vacancy details.

The Government expects all holders of public office to work to the highest personal and professional standards. 

You cannot be considered for a public appointment if:

  • you are disqualified from acting as a company director  (under the Company Directors Disqualification Act 1986);

  • have an unspent conviction on your criminal record;

  • your estate has been sequestrated in Scotland or you enter into a debt arrangement programme under Part 1 of the Debt Arrangement and Attachment (Scotland) Act 2002 (asp 17) as the debtor or have, under Scots law, granted a trust deed for creditors.

When you apply, you should declare if:

  • you are, or have been, bankrupt or you have made an arrangement with a creditor at any point, including the dates of this. 

  • you are subject to a current police investigation.

You must inform the sponsor department if, during the application process, your circumstances change in respect of any of the above points. 

When you apply you should also declare any relevant interests, highlighting any that you think may call into question your ability to properly discharge the responsibilities of the role you are applying for. You should also declare any other matters which may mean you may not be able to meet the requirements of the Code of Conduct of Board Members (see Outside interests and reputational issues section below)
If you need further advice, please contact the DLUHC Public Appointments Team at 

Security clearance

The successful candidate will be required to undertake Baseline Personnel Security Standard checks in line with the Civil Service guidelines. Additional Security Clearance may also be required for certain roles. However, where this applies, candidates will be notified during the appointment process. Further information on National Security Vetting can be found on the website here.

Additional information for candidates

Equality and diversity

We encourage applications from talented individuals from all backgrounds and across the whole of the United Kingdom. Boards of public bodies are most effective when they reflect the diversity of views of the society they serve and this is an important part of the Government’s levelling up agenda.
We collect data about applicants’ characteristics and backgrounds, including information about people’s educational and professional backgrounds, so that we can make sure we are attracting a broad range of people to these roles and that our selection processes are fair for everyone. Without this information, it makes it difficult to see if our outreach is working, if the application process is having an unfair impact on certain groups and whether changes are making a positive difference.
When you submit your application, your responses are collected by the Cabinet Office and the government department(s) managing your application. The data is used to produce management information about the diversity of applicants. You can select “prefer not to say” to any question you do not wish to answer. The information you provide will not be seen by the Advisory Assessment Panel who review applications against the advertised criteria and conduct interviews.

Disability confident

We are a member of the Government’s Disability Confident scheme. We use the Disability Confident scheme symbol, along with other like-minded employers, to show our commitment to good practice in employing people with a disability. The scheme helps recruit and retain disabled people. 
As part of implementing the scheme, we guarantee an interview for anyone with a disability whose application meets the essential criteria for the role, set out in the advert, and who has asked that their application is considered under the scheme. Indicating that you wish your application to be considered under the scheme will in no way prejudice your application. By ‘minimum criteria,’ we mean that you must provide evidence which demonstrates that you meet the level of competence required under each of the essential criteria, as set out in the job-advert.
When you apply you will have the opportunity to select if you would like your application considered under this scheme.

Reasonable adjustments

We are committed to making reasonable adjustments to make sure applicants with disabilities, physical or mental health conditions, or other needs are not substantially disadvantaged when applying for public appointments. This can include changing the recruitment process to enable people who wish to apply to do so.
Some examples of common changes are:
  • ensuring that application forms are available in different or accessible formats;
  • making adaptations to interview locations;
  • allowing candidates to present their skills and experience in a different way;
  • giving additional detailed information on the selection / interview process in advance to allow candidates time to prepare themselves;
  • allowing support workers, for example sign language interpreters;
  • making provision for support animals to attend.
When you apply you will have the opportunity to request reasonable adjustments to the application process.

Principles of public life

Holders of public office are expected to adhere to and uphold the Seven Principles of Public Life. These are:
  1. Selflessness - Holders of public office should act solely in terms of the public interest.
  2. Integrity - Holders of public office must avoid placing themselves under any obligation to people or organisations that might try inappropriately to influence them in their work. They should not act or take decisions in order to gain financial or other material benefits for themselves, their family, or their friends. They must declare and resolve any interests and relationships.
  3. Objectivity - Holders of public office must act and take decisions impartially, fairly and on merit, using the best evidence and without discrimination or bias.
  4. Accountability - Holders of public office are accountable to the public for their decisions and actions and must submit themselves to the scrutiny necessary to ensure this.
  5. Openness - Holders of public office should act and take decisions in an open and transparent manner. Information should not be withheld from the public unless there are clear and lawful reasons for so doing.
  6. Honesty - Holders of public office should be truthful.
  7. Leadership - Holders of public office should exhibit these principles in their own behaviour and treat others with respect. They should actively promote and robustly support the principles and challenge poor behaviour wherever it occurs.

Code of conduct for board members

The Government expects all holders of public office to work to the highest personal and professional standards. In support of this, all non-executive board members of UK public bodies must abide by the principles set out in the Code of Conduct for Board Members of Public Bodies. The Code sets out the standards expected from those who serve on the boards of UK public bodies and will form part of your terms and conditions of appointment.

Management of outside interests and consideration of reputational issues

Holders of public office are expected to adhere and uphold the Seven Principles of Public Life and the Code of Conduct for Board Members of Public Bodies. Before you apply you should consider carefully: 
  • any outside interests that you may have, such as shares you may hold in a company providing services to government; 
  • any possible reputational issues arising from your past actions or public statements that you have made; 
  • and/or - any political roles you hold or political campaigns you have supported; 
which may call into question your ability to do the role you are applying for.
You will need to answer relevant questions in relation to these points when making an application. Many conflicts of interest can be satisfactorily resolved and declaring a potential conflict does not prevent you from being interviewed. If you are shortlisted for an interview, the panel will discuss any potential conflicts with you during that interview, including any proposals you may have to mitigate them and record that in their advice to ministers. Alongside your own declaration, we will conduct appropriate checks, as part of which we will consider anything in the public domain related to your conduct or professional capacity. This may include searches of previous public statements and social media, blogs or any other publicly available information. The successful candidate(s) may be required to give up any conflicting interests and their other business and financial interests may be published in line with organisational policies. 
Details of declared political activity will be published when the appointment is announced, as required by the Governance Code (political activity is not a bar to appointment, but must be declared).

Status of appointment

As this is an office holder appointment, you will not become a member of the Civil Service. You will not be subject to the provisions of employment law.

Appointment and tenure of office

Appointments are for the term set out in this advert, with the possibility of re-appointment for a further term, at the discretion of Ministers.  Any re-appointment is subject to satisfactory annual appraisals of performance during the first term in the post. There is no automatic presumption of reappointment; each case should be considered on its own merits, taking into account a number of factors including, but not restricted to, the diversity of the current board and its balance of skills and experience. In most cases, the total time served in post will not exceed more than two terms or serve in any one post for more than ten years

Remuneration, allowances and abatement

Remuneration for this role is treated as employment income and will be subject to tax and National Insurance contributions, both of which will be deducted at source under PAYE before you are paid.
You can claim reimbursement for reasonable travel and subsistence costs which are properly and necessarily incurred on official business, in line with the travel and subsistence policy and rates for the organisation to which you are applying. However these payments are taxable as earnings and will be subject to tax and national insurance, both of which will be deducted at source under PAYE before you are paid.  

Pension and redundancy

This is an office holder appointment and does not attract any benefits under any Civil Service Pension Scheme. You will not be eligible for redundancy pay as you are not an employee. No other arrangements have been made for compensation upon the end of your term of appointment because an office holder who is appointed for a limited duration would have no expectation of serving beyond that period.

Application feedback

We will notify you of the status of your application. We regret that we are only able to offer detailed feedback to candidates who have been unsuccessful at the interview stage.

How to complain

We aim to process all applications as quickly as possible and to treat all applicants with courtesy.
Please contact the DLUHC Public Appointments Team in the first instance if you would like to make a complaint regarding your application at . They will acknowledge your complaint upon receipt and respond within 15 working days.

How to complain to Office of the Commissioner for Public Appointments (OCPA)

If you are not content with the appointing department’s response you may wish to further complain to the Commissioner at information on how the Commissioner handles complaints can be found on the Commissioner for Public Appointments’ website

Data protection

The Cabinet Office will use your data in line with our privacy policy.
DLUHC's Privacy Notice is attached to this vacancy.

Contact details

If you have any queries, please contact the Public Appointments Team at